CLEVIUS COLEMAN

Took a career break to provide full-time care for my grandparents, ensuring their well-being and managing their medical needs.

• Configured and deployed new Windows devices, ensuring a seamless transition and minimal disruption for end-users during hardware upgrades and optimizing device settings for improved performance
• Provided technical support to students and staff, resolving hardware and software issues swiftly with an average response time under30 minutes, maintaining high user satisfaction, and ensuring consistent system reliability
• Managed IT equipment inventory with a95% reduction in discrepancies, improving procurement accuracy
• Conducted regular system maintenance and updates, boosting performance and addressing security vulnerabilities
• Documented technical issues, reducing resolution time by25% and creating valuable resources for efficient support