Summary
Overview
Work History
Education
Skills
Timeline
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Cley Thompson

Forest Hill,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and focused on handling customer issues and escalated requests with fast and knowledgeable support.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
09.2022 - Current
  • Maintain and organize workstations insuring optimal productivity and customer safety
  • Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
  • Pleasantly interacted with customers during high volume periods to promote fun, positive environment
  • Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
  • Maintain regular and consistent attendance and punctuality
  • Contribute to a positive team environment through effective communication and collaboration with colleagues

Process Guide

Amazon Air Hub
10.2020 - 06.2021
  • Maintained working knowledge of latest industry techniques, methods and equipment
  • Removed jammed materials from machines and readjusted components as necessary to resume operations
  • Managed team of 20 employees overseeing training and professional growth of employees

Tier 1 Associate

Amazon Air Hub
07.2020 - 10.2020
  • Managed inventory of materials and supplies for general use and specific projects to consistently meet client needs and maximize satisfaction
  • Exceeded goals through effective task prioritization and great work ethic
  • Monitored all company inventory to ensure stock levels and databases were updated

Fast Food Team Member

Burger King
10.2019 - 06.2020
  • Completed daily sanitizing of food prep and dining areas promoting a COVID free work environment
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
  • Reduced customer wait times by quickly operating customer window and sales register

Education

High School Diploma -

International Leadership Of Texas - Garland High School
Grand Prairie, TX

Bachelor of Arts - Graphic Design

Arizona State University
Tempe, AZ

Skills

  • Microsoft Office
  • Safety Practices and Regulations
  • Multitasking and Organization
  • Adaptive and creative
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities

Timeline

Barista

Starbucks
09.2022 - Current

Process Guide

Amazon Air Hub
10.2020 - 06.2021

Tier 1 Associate

Amazon Air Hub
07.2020 - 10.2020

Fast Food Team Member

Burger King
10.2019 - 06.2020

High School Diploma -

International Leadership Of Texas - Garland High School

Bachelor of Arts - Graphic Design

Arizona State University

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Cley Thompson