Cleyshon Starkes
Summary
Personable and dedicated Customer Service Representative with extensive experience in warehouse and transportation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Everise
Orlando, FL
09.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Investigated customer complaints regarding product quality or service rendered.
- Responded quickly to customer inquiries, needs and problems.
Warehouse Work/Driver
Gorman
Orlando, FL
04.2021 - 08.2023
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Verified loads against bill of lading to identify and correct discrepancies.
Concrete Mixer Driver
A1 Block
Orlando, FL
04.2018 - 11.2021
- Inspected truck before and after each shift for safety concerns or maintenance needs.
- Loaded concrete mix into the truck hopper, ensuring proper mixing techniques were utilized.
- Communicated with dispatchers regarding load status, arrivals times and any other issues that arose during deliveries.
- Monitored the amount of material left in the hopper throughout the day to ensure accuracy of delivery amounts.
Receiving Forklift Operator
Resource Staffing Inc
Orlando, FL
01.2021 - 04.2021
- Inspected shipments for accuracy and damage before unloading.
- Operated powered industrial vehicles including stand-up reach truck and pallet jack.
- Cleaned, lubricated, and maintained forklifts on a regular basis as needed.
- Utilized RF Scanner to ensure accurate tracking of inventory levels throughout the day.
- Filled out paperwork related to receiving process such as delivery forms, bills of lading.
CDL Truck Driver/Forklift Operator
Infinity Employment Solutions
Orlando, FL
10.2016 - 04.2018
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Used handheld scanners for warehouse management system compliance.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
Education
Certification - Construction Equipment Operation
Orlando Technical College - Mid Florida Tech
Orlando, FL05-2016
GED -
Atlanta Job Corps Center
Atlanta, GA05-2008
Skills
- Customer Service Excellence
- CRM Software
- Payment Processing
- Inbound and Outbound Calling
- Scheduling
- Report Generation
- Paperwork Processing
- Material Handling
- Palletizing
- Product Inspection
- Production Scheduling
- Inventory Staging
- RFID Tracking
- OSHA Compliance
- First Aid Certified
- Barcode Scanning
- Bill of Lading Knowledge
- Shipment Processing
- Warehouse Picking
Affiliations
- Archery
- PathFinders
- Volunteer Instructor
Certification
- Forklift Certification
- Construction Equipment operators certification
- Electric palletjack certification
- Excel Experience
Timeline
Customer Support Specialist
Everise
09.2023 - Current
Warehouse Work/Driver
Gorman
04.2021 - 08.2023
Receiving Forklift Operator
Resource Staffing Inc
01.2021 - 04.2021
Concrete Mixer Driver
A1 Block
04.2018 - 11.2021
CDL Truck Driver/Forklift Operator
Infinity Employment Solutions
10.2016 - 04.2018
Certification - Construction Equipment Operation
Orlando Technical College - Mid Florida Tech
GED -
Atlanta Job Corps Center