Clif Conley
Santa Clara,CA
Summary
Experienced Business Leader with a proven track record of success in leading cutting-edge global manufacturing initiatives in the Electronics Manufacturing Services (EMS) and Contract Manufacturing (CM) space. Successfully managed projects and accounts across a wide array of markets for customers spanning the globe. Known for being well-organized, goal-oriented, and result-driven. Increased revenue through operational efficiency and successfully launched multinational manufacturing initiatives. A natural leader with a strong focus on achieving business objectives. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Global Account Management
Flex
03.2021 - 11.2023
- Managed portfolio of 12+ Industry leading customer base across multiple Personal care sub-segments including Hair Care,Facial Care, Professional Care, Oral Care and Hair Removal
- Overall business and P&L owner for 9 figure global business unit, owner of the overall business strategy, responsible for all customer escalations as well as executive sponsorship
- Focused on legacy business expansion as well as driving new innovative device applications leveraging cutting edge technologies across well- known Brands
- Established Device & Services Strategy and liaised with cross functional teams to drive incremental growth of Revenue and OP year-over-year by implementing new service offerings, and more focused component strategies.
- Successfully developed and deployed go to market strategy while increasing company revenue by streamlining processes and implementing cost-saving measures.
- Identified and pursued new business opportunities in international markets to expand Company's global account portfolio and increase revenue.
- Developed and maintained strong relationships with key stakeholders in Personal Care industry, including executives and support teams from leading Global brands.
- Collaborated with stakeholders to identify opportunities for partnership and business growth.
- Lead and managed team of global account managers to ensure customer satisfaction and achievement of business objectives and KOI's
- Lead Development and Execution of Strategic Account Plans to drive customer satisfaction and growth in Global personal care market.
- Analyzed key performance metrics to identify areas for improvement in account management processes and implemented necessary changes for optimization.
- Mentored 3 junior account managers, providing guidance and support to aid their professional growth and success.
Sr. Global Account Manager - HPE
Flex
07.2018 - 03.2021
- Moderated between Global Supply Chain Management team and Customer to ensure continuity of partnerships and supply chain across all fronts
- Accelerated business operations of multi node, multi national cloud storage business as single point liaison between manufacturing site, design center, customer, and corporation
- Managed Sales and P&L (Profit and Loss) across all nodes and increased profitability by 4% by conducting cost reduction activities
- Established weekly, monthly, quarterly business reviews with customer and stake holders in order to oversee customer forecasting as well as all claims (freight, PPV, tariff, etc) on monthly/quarterly basis
- Ensured operational execution of all KOI's (OTD, FPY, etc.)
- Identified opportunities for new business development and expansion within existing business
- Developed and implemented strategies to expand market share and increase sales revenue for Flex's HPE business
- Strengthened relationships with key stakeholders within HPE organization to identify areas for collaboration and drive mutual growth
- Collaborated with cross-functional teams to develop innovative solutions and drive customer success
- Analyzed market trends and provide insights and recommendations to senior management to drive strategic decision- making and enhance competitive advantage in Global cloud storage industry.
- Enhanced global account management by implementing effective communication and negotiation strategies.
- Increased customer satisfaction through timely resolution of issues and proactive relationship building.
Global Account Manager - Apple
Flex
05.2017 - 07.2018
- Managed all quoting and costing activities for NPI and Production. Approximately 40 quotes annually
- Directed 6 highly-confidential ('black' & 'ultra black') Consumer Technology projects and maintained all confidentiality protocols
- Expedited all New Product Introduction activities including space allocation, facilities outfitting, security (physical & cyber), confidentiality protocol, interviewing and hiring of skilled positions (Engineers, Test Engineers, Program Managers, etc.)
- Developed and implemented strategic account plans in coordination with Apple to drive 8 figure business growth and meet customer satisfaction goals.
- Developed and maintained strong relationships with key stakeholders within Apple, including executives, product managers, and procurement teams, to understand their business needs and ensure that Flex is exceeding their expectations
- Collaborated with cross-functional teams including engineering, operations, and finance to ensure successful execution of projects and alignment with Apple and Flex's goals and objectives
- Implemented data-driven decision making strategies to optimize supply chain processes and improve overall efficiency.
Global Program Manager - Nike
Flex
10.2014 - 05.2017
- Strengthened outsourcing and procurement of all Capital Equipment and tooling for 2 R&D Centers and 1 end to end Production facility (Guadalajara, MX).
- Responsible for supplier onboarding & outsourcing of all raw materials and compounds for injection molding, and implemented on-boarding and bring-up of 'Tier 2' suppliers and 3rd party outsourcing.
- Unified customer forecast/model matrix to develop strategic technology road map to successfully launch 3 Nike footwear models into volume production with successful planning of 8 additional future models.
- Liaised between customer and Engineering/Operations team as well as Nike Product categories (Running, NSW, etc) and Nike Chemical Testing / Athlete wear testing departments.
- Developed and implemented global sustainability initiatives to align with Nike's corporate values and goals
- Negotiated and managed contracts with suppliers to ensure cost-effective procurement of raw materials and compounds for injection molding
- Conducted market research to identify potential outsourcing partners and suppliers for capital equipment and raw materials in Guadalajara, MX.
- Enhanced global program efficiency by streamlining processes and implementing innovative strategies.
- Reduced costs for global projects by optimizing resource allocation and improving vendor management.
Global Program Manager - Apple
Flex
04.2012 - 10.2014
- Led 6 Sub-Assembly outsourcing initiatives for Mac Pro computer.
- Built and maintained plastics injection molding capabilities for Apple in Juarez MX.
- Managed anodizing and surface finishing activities to develop production and testing processes for Mac Pro Desktop computer.
- Spearhead set up of all security and confidentiality protocols for surface finishing NPI operation.
- Strengthened design, outsourcing, and deployment of end-to-end fully automated anodizing line
- Guided all NPI anodizing activities, managing team of 25 (including Direct and Indirect labor) people to execute prototyping samples from EVT (Engineering Validation) through product launch
- Developed and executed project plans for global program initiatives, ensuring alignment with Apple's business objectives
- Identified and mitigated risks associated with global program initiatives, ensuring successful execution and delivery.
- Enhanced global program efficiency by streamlining processes and implementing innovative strategies.
- Developed comprehensive program plans, ensuring timely delivery of milestones and alignment with overall business objectives.
- Coordinated multiple simultaneous projects, ensuring seamless integration of resources and timely completion of objectives.
Program Manager
Flex
05.2009 - 04.2012
- Managed Medical Device technology group of 3 Engineers and 2 direct labor employees.
- Shaped Research and Development of one patentable medical device surface finishing technology (gold plating over nickel titanium alloy) for (Stryker) blood clot retrieval system for ischemic stroke patients.
- Revamped site wide ISO-13485 activities and participated in all medical device audits (Internal & External)
- Sole point of contact and customer interface for all medical device customers (NDC, Stryker, J&J, Abbott Vascular, etc)
- Communicated production schedule and operational execution of all programs
- Educated in precious metal plating (Gold, Silver, Platinum etc) of high-tech invasive (Neurovascular, Pulmonary) devices
- Metal finishing Subject Matter Expert (SME)
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Education
Bachelor of Science - Business Administration And Management
San Francisco State University
San Francisco, CA06.2026
Skills
- Supply Chain Development & Optimization of Strategic Sourcing
- Strategic Planning P&L Management
- Operational Improvement
- Attention to Detail
- Analytical and Critical Thinking
- Flexible and Adaptable
- Active Listening
- Decision-Making
- Team building
- MS Office
- Interpersonal Communication
- Staff Management
- Project Management
- Contract Negotiation
Languages
Certification
McKinsey & Company
Issued Jun 2021
Business Fundamentals
McKinsey & Company
Issued Jun 2021
management Accelerator Program
McKinsey & Company
Issued Mar 2021
Business Strategy
McKinsey & Company
Issued Mar 2021
Business Strategy
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Director of Global Account Management
Flex
03.2021 - 11.2023
Sr. Global Account Manager - HPE
Flex
07.2018 - 03.2021
Global Account Manager - Apple
Flex
05.2017 - 07.2018
Global Program Manager - Nike
Flex
10.2014 - 05.2017
Global Program Manager - Apple
Flex
04.2012 - 10.2014
Program Manager
Flex
05.2009 - 04.2012
Bachelor of Science - Business Administration And Management
San Francisco State University
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