Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cliff Brock

Abilene,TX

Summary

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Loves Travel Stop
05.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Multi-Unit Manager

Pilot Flying J
01.2018 - 05.2023
  • Directed management of several travel centers and housing sites.
  • Oversee daily operations using workforce analysis, profit and loss statements, and end-of-day procedures.
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.

General Manager

Stripes Convenience Stores
09.2015 - 01.2018
  • Store General Manager, managed day to day operations, bank deposits, change orders, lotto/lottery counts and inventory, merchandise inventory & orders, Schedules, hiring, managing controllable expenses, utilizing 13 wkr & P&L

Welding shop Manager:Carbide Specialist/ welder/ Fabrication

THRU TUBING SOLUTIONS
04.2010 - 09.2015
  • Managed day to day projects,crew, inventory control, Head Tungsten Carbide Welder, Lead Fabricator, blueprint reading, company certified forklift,Mobile location welder-build fishing tools on site, repair rigs, pulling unit welds,(tig) coil welding-butt welds & connectors etc.

Education

Coil tubing welding

Quality Tubing
Houston, TX
01.2012

Welding & Autobody

Ehove Career Center
Milan, OH
01.1995

Skills

  • (GMAW) Mig welding, (SMAW) Stick welding, (GTAW) Tig welding, Coil Welding (10 years)
  • Operate Lathe/ Grinder (10 years)
  • Talented Fabricator (10 years)
  • Forklift Operator (10 years)
  • Expense Management
  • Budgeting
  • Internal Audits
  • Profit & Loss
  • Payroll
  • Store Management Experience
  • Retail Management
  • Process Improvement

Certification

  • Coil welding: Qt:700,800,900,1000
  • Present
  • Weld connectors on all size coil tubing, butt weld two strings of coil tubing together.(all sizes)

Timeline

General Manager

Loves Travel Stop
05.2023 - Current

Multi-Unit Manager

Pilot Flying J
01.2018 - 05.2023

General Manager

Stripes Convenience Stores
09.2015 - 01.2018

Welding shop Manager:Carbide Specialist/ welder/ Fabrication

THRU TUBING SOLUTIONS
04.2010 - 09.2015

Coil tubing welding

Quality Tubing

Welding & Autobody

Ehove Career Center

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