Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cliff Brown

Wolfforth,TX

Summary

Dynamic District Manager with a proven track record at TBHC Delivers, successfully expanding accounts by over 120 in two years. Expert in sales management and logistics, I enhance team performance through effective training and strategic planning, ensuring high customer satisfaction and operational efficiency. Strong leadership and problem-solving skills drive results.

Overview

30
30
years of professional experience
1
1
Certification

Work History

District Manager

TBHC Delivers
Rochester, NY
11.2022 - 05.2025
  • Expanded district to over 120 new accounts in two years.
  • Led operations across multiple locations to ensure efficient service delivery.
  • Provided ongoing training and support to enhance team performance.
  • Developed strategies that improved customer satisfaction and service quality.
  • Optimized inventory management and supply chain processes for timely deliveries.
  • Implemented safety protocols to meet industry standards and regulations.
  • Conducted regular store visits to enforce compliance with company policies.
  • Resolved customer complaints promptly while maintaining high service satisfaction.

Account Manager

TBHC Delivers
Lubbock, TX
08.2021 - 10.2022
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • DSD sales and service to 60+ accounts weekly
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Provided training and guidance to new Account Managers.
  • Maintained accurate records of all customer interactions in the CRM system.

Route Driver

Waste Connections
Lubbock, TX
12.2019 - 08.2021
  • Safely operate a commercial or residential truck
  • Smith System certified.
  • Complete daily DOT Safety inspections and document DVIR.
  • Operate vehicle safely in and out of customer accounts.
  • Report customer concerns and safety issues as needed.
  • Actively participate in Employee Safety and Accident Review committee.

DSD Delivery Driver

Airgas USA, LLC
Tampa, FL
06.2017 - 12.2019
  • Delivery to Commercial and DSD accounts.
  • Maintain Class B with air brakes.
  • Smith System certified.
  • Follow all DOT regulations and report all unsafe or near miss incidents to management.
  • Introduced Supervisor Observation and Coaching program at local branch.

Warehouse-Shipping Manager/EHS-Fleet Safety Coordinator / Merchandiser

GANDY'S DAIRY
04.2015 - 05.2017
  • Manage a supervisor staff of 3 Supervisors and 30 front line employees.
  • Received monthly average of 1.8 million gallons of fresh product daily from attached production plant.
  • Managed daily inventory numbers, Receiving SOP's and GMP's and proper stocking and rotation policies.
  • Managed PFR (purchase for resale) product orders from supporting plants.
  • Work with Logistics to route 30 - 35 deliveries per day. Shipping out an average 2.5 million gallons a month.
  • Provide DOT safety support and training. Help manage daily inspections and record all DVIR paperwork.
  • Create and manage JSA's, SOP's for all EE.
  • Provide environmental, health and safety training as required by OSHA on a monthly basis.
  • Manage all records and training for GMP's.
  • Record and track KPI's and score cards for safety and performance.
  • Trained shift supervisors on tracking near misses, accident investigation, reporting and preventative training.
  • Managed SOC Program for Shipping/Receiving department.
  • Worked with Continuous Improvement to manage PIT team to improve and sustain electric and water usage and savings throughout warehouse and shipping department.

Sales Representative / Asst. Branch Manager

GANDY'S DAIRY
07.2013 - 04.2015
  • A-call leader for 7-11 , Stripes Convenience stores and HEB. Arrange store tours with local, area and regional managers. Develop new product placement and promotions at store and regional levels. Hold monthly sales meetings/calls to assess levels of service and address possible opportunities.
  • Worked with 4 teams of merchandisers to order and manage out-of-dates /returns for HEB, Walmart, Dollar General, Family Dollar, CVS, Walgreens as well as other Corporate and private accounts. As a team, we were able to manage a 20% decrease in negative returns by streamlining and creating a consistent ordering system in the first year.
  • Work to gain new accounts, follow up with calls and sales leads as well as communication with current customers.
  • Handle all customer needs and opportunities.
  • Schedule and maintain resets, POG's and keep all POS up to date with latest promotions.

Fleet Safety Coordinator/EHS

GANDY'S DAIRY
03.2012 - 07.2013
  • Manage 14 point PSM requirements, documentation, monthly system requirements, monitor yearly mechanical integrity audits, report findings to plant manager. Work directly with Maintenance Manager to provide feedback and proper documentation as required.
  • Develop and maintain monthly OSHA training and new EE safety training.
  • Responsible for integration of safety and environmental management ensuring that safety and environmental goals are met via Dean Foods programs, Key Performance Indicators (KPI) and Scorecards to drive performance improvements and reduce costs associated with injuries, accidents and environmental incidents.
  • Create and manage JSA's, SOP's for all EE and department heads.
  • Work with local municipalities to monitor waste water and SW3P regulations.
  • Provide Orientation for Contractors working at the facility and assisted in overseen that projects were completed in a safe manner.
  • Implement SOC (Supervisor Observation & Coaching) program. Document Near Misses, prepare reports to Management and Supervisors for follow up as well as additional coaching that highlights safety opportunities.
  • Direct accident investigation programs, Aide Supervisor and Employee led Accident Investigation Committee to develop programs for improving performance.
  • Responsible for oversight of the Environmental, Health, Safety, and Security programs for the plant and 7 distribution/transportation locations.
  • Develop and direct safety training for Logistics based on Federal DOT Regulations. Managed all DQ files, Ensure 100% compliance, including drug testing for Fleet Drivers.
  • Work with corporate EHS to create standardized forms and reporting.

Warehouse Shipping Supervisor.

GANDY'S DAIRY
07.2011 - 03.2012
  • Manage 8 member team to load trailers and routes for delivery as well as stocking and rotating product first in first out.
  • Work with production on receiving all incoming products to warehouse cooler.
  • Maintain all safety records and training for shift EE.
  • Manage all GMP's and inspect all products shipped for quality.

Route Sales - Supervisor / Sales Rep

Gandy's Dairy
Lubbock, TX
01.2005 - 07.2011
  • > 1/2005- 7/2011 Route sales / DSD / merchandiser
  • Manage orders, sales and returns for 11 Wal-marts and 13 local Supermarkets in addition to a variety of other large and small format accounts.
  • Coordinate orders and deliveries with route drivers.
  • Provide hotshot assistance.
  • Rotate weekend on-calls.
  • Work with sales to maintain and gain space in accounts.
  • Support Logistics & Sales.
  • Develop and turn in sales leads for new customer growth.
  • Deliver to schools and other large institutional accounts.

Teacher / Curriculum Director

Arlington Independent School District
Arlington, TX
08.1995 - 12.2004
  • Developed engaging lesson plans aligned with curriculum standards.
  • Implemented instructional strategies to accommodate diverse learning styles.
  • Collaborated with colleagues to design interdisciplinary projects and activities.
  • Monitored student progress through assessments and provided timely feedback.
  • Organized parent-teacher conferences to discuss student performance and concerns.
  • Led professional development workshops for staff on effective teaching practices.
  • Maintained classroom environment conducive to learning and respect among students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Developed and implemented lesson plans based on curriculum objectives.

Education

Bachelor of Arts -

TX
01.2024

Bachelor of Arts - Education

West Texas A&M University
Canyon, TX
05.1995

Skills

  • Sales Management
  • EHS
  • Delivery Driver Experience
  • Microsoft Excel
  • Cdl Driver
  • Freight Experience
  • IOS
  • Logistics
  • Sales
  • Box Truck
  • Microsoft Word
  • OSHA
  • CGMP
  • Load & Unload
  • Air brake
  • Microsoft Office
  • Commercial driving
  • Warehouse Supervisor Experience
  • Time management
  • Data entry
  • Computer literacy
  • English
  • Class B
  • Customer service
  • Driving
  • Class B CDL w/air brakes
  • Warehouse Management
  • Shipping & Receiving
  • Warehouse distribution
  • Tanker
  • Manufacturing
  • Inventory Control
  • Merchandising
  • Management
  • Route Driving
  • Supervising experience

Certification

  • CDL
  • Air Brake Endorsement
  • CDL C
  • CDL B
  • Driver's License

Timeline

District Manager

TBHC Delivers
11.2022 - 05.2025

Account Manager

TBHC Delivers
08.2021 - 10.2022

Route Driver

Waste Connections
12.2019 - 08.2021

DSD Delivery Driver

Airgas USA, LLC
06.2017 - 12.2019

Warehouse-Shipping Manager/EHS-Fleet Safety Coordinator / Merchandiser

GANDY'S DAIRY
04.2015 - 05.2017

Sales Representative / Asst. Branch Manager

GANDY'S DAIRY
07.2013 - 04.2015

Fleet Safety Coordinator/EHS

GANDY'S DAIRY
03.2012 - 07.2013

Warehouse Shipping Supervisor.

GANDY'S DAIRY
07.2011 - 03.2012

Route Sales - Supervisor / Sales Rep

Gandy's Dairy
01.2005 - 07.2011

Teacher / Curriculum Director

Arlington Independent School District
08.1995 - 12.2004

Bachelor of Arts -

Bachelor of Arts - Education

West Texas A&M University

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Cliff Brown