Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessDevelopmentManager
Cliff Chao

Cliff Chao

Arcadia,CA

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

20
20
years of professional experience

Work History

Owner

Online Stores
Arcadia, California
01.2024 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Conducted performance reviews for employees on a regular basis.
  • Collaborated with other owners on joint ventures and shared resources.
  • Implemented quality assurance processes to ensure product excellence.
  • Created marketing campaigns to attract new customers.
  • Reviewed legal documents related to business operations.
  • Researched potential partners in order to expand services offered.
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed industry trends to develop competitive strategies.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Developed and implemented successful sales strategies to meet business goals.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Set pricing structures according to market analytics and emerging trends.
  • Managed sales presentations to promote product and brand benefits.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Sanitation Specialist

Phocinco
City Of Industry, California
01.2023 - 07.2024
  • Maintained detailed records of all sanitation-related activities, including documentation of results from tests conducted.
  • Inspected incoming shipments for contamination prior to acceptance into the facility.
  • Adhered strictly to established health codes when conducting routine inspections of food processing plants.
  • Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
  • Followed all safety protocols while cleaning chemicals used on site.
  • Reported any malfunctioning or broken equipment to supervisors immediately.
  • Operated power washers to sanitize sidewalks, walls and other surfaces.
  • Inspected equipment for proper functioning and safety compliance.
  • Followed regulations to maintain proper storage of chemicals.
  • Adhered to company standards and OSHA requirements when handling and disposing of biological and chemical hazards.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Complied with company policies regarding safe storage of chemicals.
  • Followed sanitation schedule and documented cleaning activities.
  • Cleaned areas effectively and efficiently.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Followed company uniform, performance and security policies with every job.

Warehouse Fulfillment Associate

Amazon
Redlands, California
01.2022 - 01.2023
  • Packaged items securely in accordance with established procedures.
  • Picked orders for shipment accurately and efficiently utilizing RF scanners.
  • Followed all safety protocols when working with hazardous materials such as chemicals or flammables.
  • Loaded and unloaded trucks with freight, manually or using powered equipment such as pallet jacks and forklifts.
  • Reported any damaged items immediately upon receipt to supervisor.
  • Utilized computer systems daily for order processing activities.
  • Confirmed items picked for orders by keying codes into system.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Selected products and items from shelves and pallets for customer orders.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Labeled boxes and placed in outbound collection areas.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used handheld scanners to key in data for packages.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Placed products on conveyors for final wrapping and shipment.
  • Read orders to verify attributes and quantities of merchandise.

Order Fulfillment Associate

QVC
Ontario, California
01.2021 - 01.2022
  • Resolved customer inquiries regarding order status and delivery.
  • Contributed ideas towards process improvement initiatives within the fulfillment team.
  • Processed incoming orders in a timely manner according to company standards.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
  • Organized warehouse shelves and bins in an orderly fashion.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Assisted with loading and unloading trucks when necessary during peak periods of activity.
  • Collaborated with team members to complete tasks efficiently and effectively.
  • Pulled and packed products from shelves based on customer orders.
  • Tracked merchandise movements using RF scanners.
  • Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
  • Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
  • Generated fulfillment reports to keep track of product movements.
  • Confirmed items picked for orders by keying codes into system.
  • Selected products and items from shelves and pallets for customer orders.
  • Used handheld scanners to key in data for packages.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Restaurant Owner

Pho Star
Upland, California
01.2018 - 01.2021
  • Ensured compliance with local health codes and safety regulations.
  • Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
  • Created promotions and special events to attract customers and boost sales.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Optimized profits by controlling food, beverage and labor costs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Restaurant Manager

Wok On Fire
Copperas Cove, Texas
01.2015 - 01.2018
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Established policies for cash handling procedures to maximize security measures.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Created new menu items based on customer feedback and industry trends.
  • Updated computer systems with new pricing and daily food specials.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.

Restaurant Manager

Hot Wok Restaurant
Killeen, Texas
01.2012 - 01.2015
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Manager

Hunan Palace
Harker Heights, TX
01.2009 - 01.2012
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Recruited and hired qualified candidates to fill open positions.

Package Handler

FedEx
Austin, Texas
01.2007 - 01.2008
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Stacked boxes onto pallets in an efficient manner.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Organized packages according to type, size, destination, and other specifications.
  • Labeled parcels accurately according to company guidelines.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Managed time efficiently to meet or exceed productivity targets.

Restaurant Waiter

Hunan Palace
Harker Heights, Texas
01.2005 - 01.2006
  • Assisted guests with making food and beverage selections.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Resolved customer complaints in a polite manner according to company policy.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.

Education

High School Diploma -

Stony Point High School
Round Rock, TX
02-2009

Skills

  • Business Management
  • Administrative Oversight
  • Labor Relations
  • Regulatory Compliance
  • Budget Administration
  • Marketing tactics
  • Key partnership cultivation
  • Profit and loss analysis
  • Quality Management Systems
  • Hiring and staffing
  • Investor Relations
  • Staff Management
  • Relationship Building
  • Sales management
  • Verbal and written communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner

Online Stores
01.2024 - Current

Sanitation Specialist

Phocinco
01.2023 - 07.2024

Warehouse Fulfillment Associate

Amazon
01.2022 - 01.2023

Order Fulfillment Associate

QVC
01.2021 - 01.2022

Restaurant Owner

Pho Star
01.2018 - 01.2021

Restaurant Manager

Wok On Fire
01.2015 - 01.2018

Restaurant Manager

Hot Wok Restaurant
01.2012 - 01.2015

Manager

Hunan Palace
01.2009 - 01.2012

Package Handler

FedEx
01.2007 - 01.2008

Restaurant Waiter

Hunan Palace
01.2005 - 01.2006

High School Diploma -

Stony Point High School
Cliff Chao