Summary
Overview
Work History
Education
Skills
Timeline
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Cliff Maxwell

Redmond,OR

Summary

Adept at boosting team morale and customer satisfaction, I leveraged my problem-solving skills and EPA certification to enhance service efficiency at Bend Heating & Sheet Metal. My leadership fostered a positive work environment, leading to significant improvements in project completion and client trust, showcasing my ability to multitask and organize effectively.

Overview

32
32
years of professional experience

Work History

Bend Heating Service Manager

Bend Heating & Sheet Metal
10.2009 - 03.2020
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Resolved customer complaints in professional and timely manner.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
  • Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Hvac Service Technician

Cascade Heating & Specialties
06.2000 - 08.2008
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
  • Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
  • Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Supported the training of junior technicians, sharing technical expertise to foster their skill development.
  • Streamlined service processes, effectively managing work orders and scheduling appointments as needed.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Repaired and replaced motors, bearings and belts.
  • Filled out detailed work orders for each job completed.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Calibrated equipment to achieve maximum efficiency.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Inspected cooling systems and identified potential problems.
  • Performed routine maintenance on heating and cooling systems.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
  • Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
  • Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
  • Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
  • Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
  • Optimized climate control systems for peak performance with regular calibration and adjustments.

HVAC Technician

Robben And Son's Heating Inc
05.1995 - 05.2000
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Repaired and replaced motors, bearings and belts.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Calibrated equipment to achieve maximum efficiency.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.

HVAC Installer

Jacobs Heating & Air Conditioning
03.1990 - 05.1995
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Optimized performance by balancing systems and calibrating controls.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.

HVAC Installer

B and B Heating of Oregon
06.1988 - 03.1990
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.

Education

Hvac -

Fort Dix
Aberdeen, MD
06-1989

High School Diploma -

David Douglas High School
Portland, OR
06-1987

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Nate Certiication
  • Epa Card 1994

Timeline

Bend Heating Service Manager

Bend Heating & Sheet Metal
10.2009 - 03.2020

Hvac Service Technician

Cascade Heating & Specialties
06.2000 - 08.2008

HVAC Technician

Robben And Son's Heating Inc
05.1995 - 05.2000

HVAC Installer

Jacobs Heating & Air Conditioning
03.1990 - 05.1995

HVAC Installer

B and B Heating of Oregon
06.1988 - 03.1990

Hvac -

Fort Dix

High School Diploma -

David Douglas High School

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Cliff Maxwell