Cliff Shea

As a guest service coordinator, I was assigned by Towne Park to work the overnight shift at the Hyatt Regency Denver Convention Center. My job duties included: Parking vehicles for guests and visitors. Luggage bell runs. Arranging transportation (taxis and limos) for guests. Maintaining the cleanliness and safety of the parking garage. Assisting guests at the walk-up cashier window for self-pay options. Performing a nightly key audit (to ensure all valet vehicles were billed to a room). Nightly money safe drop and all associated digital reports.

As the owner-operator of Citywide Windshield Repair I performed quality rock chip and small crack repairs for customers throughout the entire metro Denver area. I had to have a combination of good sales skills and organizational ability. Good administrative skills were also necessary as most repairs were arranged through people's insurance, so meticulous records were necessary to ensure prompt payment and long-term guarantees on all work performed.

• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Built positive customer rapport for courteous, friendly and professional service.
• Issued and collected claim tickets and processed valet parking fees.
• Provided punctual, polite valet services to uphold professional standards.
• Maneuvered vehicles into designated areas to maximize parking capacity.
• Logged and documented parked vehicle details for accurate records.
• Inspected vehicles to verify condition ahead of customer returns.