Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erwin C. Stephens Jr.

Detroit,MI

Summary

Fire fighting, and medical first response is the ultimate customer service career. Customers were anyone who sounded the alarm requesting assistance. Whether a 5th alarm conflagration, pulling an injured patient from an auto wreck, freeing a child stuck in a swing that he/she was too big for, (that actually happened more than once 'lol') or rescuing a puppy that fell down a man hole, dealing with strangers in emergency situations requires, cool headedness, patience, tact, and most importantly, compassion. Helping people is what customer service is all about, and I've done it successfully for the better part of 30 years. These attributes are what makes for an excellent Customer Service Representative.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Firefighter

The City Of Detroit
08.1992 - 03.2022
  • Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
  • Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
  • Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.

Security Officer

City Shield Security
01.2017 - 01.2021
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Conducted screenings of possessions of hundreds of visitors, and guests entering assigned facilities ensuring that unauthorized items weren't allowed inside.

Professional Musician - Drummer

MCA Recording Artist, "Al Hudson, And One Way"
06.1986 - 01.1988
  • Enhanced audience engagement by incorporating dynamic stage presence and innovative performance techniques.
  • Collaborated with fellow musicians to create harmonious ensemble performances, resulting in increased bookings and positive reviews.
  • Provided constructive feedback to fellow musicians during rehearsals, contributing to overall improvement of ensemble sound quality.
  • Boosted venue attendance by participating in local music events, networking with industry professionals, and generating buzz around performances.

Education

Music Performance

Henry Ford Community College
Dearborn, MI

High School Diploma -

Cass Technical High School
Detroit, MI
06.1980

Skills

  • Rescue equipment use
  • Fire suppression tools operations
  • Hose connections
  • Firefighting activities
  • Medical Response
  • Apparatus inspection
  • Fire containment
  • Fire pump operation
  • Equipment maintenance and repair
  • First Aid Certified

Certification

  • Certified Fire Suppression Technician, and Fire Engine Operator (FEO)
  • Certified Medical First Responder

Timeline

Security Officer

City Shield Security
01.2017 - 01.2021

Firefighter

The City Of Detroit
08.1992 - 03.2022

Professional Musician - Drummer

MCA Recording Artist, "Al Hudson, And One Way"
06.1986 - 01.1988

Music Performance

Henry Ford Community College

High School Diploma -

Cass Technical High School

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Erwin C. Stephens Jr.