Clifford Abbott

• Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
• Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
• Developed and implemented district-wide sales strategies to increase revenue and market share.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
• Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
• Ensured that all stores met their monthly targets by providing guidance and support as needed.
• Identified opportunities for process improvement across multiple locations within the district.
• Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
• Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
• Worked with direct reports to develop and implement action plans, improving operating results.

• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Monitored employee performance and identified performance gaps for corrective action.
• Trained and mentored associates to teach daily tasks and procedures.

Promoted to Store Manager I have taken on a top selling store in the company, planning ahead with big company tasks and building a team of 6 managers and over 30 sales associates. Consistently training others and on conference calls executing company initiatives and tests. Since taking over I have put this store from a top 5-6 selling store to a top 3. Using MS office, all retail tools, hiring tools, and understanding of our customers and OAKLEY. I lead by example and deal with tough situations on a daily basis. Continuing to overcome obstacles and turnover. Continuing to set the bar for a outlet store in a optical environment. And now with COVID leading the team to providing AMAZING customer service and staying as safe as possible.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines

Mentored team on effective upselling and cross-selling techniques
Coached and developed store associates through formal and informal interactions
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store

Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies Delegated tasks to employees based upon individual strengths and experience in dairy and dry grocery. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control

Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
Taught staff how to handle difficult situations with calm and professionalism

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Answered incoming telephone calls to provide store, products and services information.