Summary
Overview
Work History
Education
Skills
Timeline
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CLIFFORD A. RUX

New Orleans,LA

Summary

With 12+ years of customer service experience, I bring a self-motivated and adaptable mindset to dynamic environments. Thriving on challenges and quick learning, I excel at multitasking and prioritizing tasks for efficient completion. Strong problem-solving skills allowing to swiftly identify novel procedural efficiencies. Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Hotel Provincial
07.2023 - Current
  • Monitored the daily needs of in-house guests, including the resolution of any guest complaints and problems
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Event Coordinator

Host DMC
04.2022 - Current
  • Coordinated schedules and timelines for events.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

Housekeeping Manager

Country Inn and Suites
07.2018 - 11.2019
  • Directed a team of fifteen to twenty employees.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Worked with front desk to respond promptly to all guest requests.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

Front Desk-Housekeeping Supervisor

Candlewood Suites
06.2017 - 07.2018
  • Coordinated the daily needs of in-house guests, including resolving all guest complaints and problems
  • Managed a staff of six to eight housekeepers and assisted in promoting the hotel to prospective guests
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.

Director of Housekeeping

Staybridge Suites
07.2014 - 06.2017
  • Directed a team of ten to twelve housekeepers and laundry attendants.
  • Responsibilities included inventory management, ordering, and overseeing the billing of CLC/ELA guests.
  • Partnered to provide a pivotal role in training and developing new team members across various departments
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.

Education

Texas Tech University
Lubbock, TX

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Vernon College
Vernon, TX

Skills

  • Customer service
  • Cash handling
  • Problem-solving skills
  • Time management
  • Listening skills
  • Reservation systems
  • Front desk management
  • Registration processing
  • Training and mentoring
  • Transaction processing
  • Detail-oriented

Timeline

Front Desk Agent

Hotel Provincial
07.2023 - Current

Event Coordinator

Host DMC
04.2022 - Current

Housekeeping Manager

Country Inn and Suites
07.2018 - 11.2019

Front Desk-Housekeeping Supervisor

Candlewood Suites
06.2017 - 07.2018

Director of Housekeeping

Staybridge Suites
07.2014 - 06.2017

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Vernon College

Texas Tech University
CLIFFORD A. RUX