Clifford Barnes IV
Federal Way
Summary
Competent quality assurance specialist with several years of experience in oversight of product excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
La Marzocco
Seattle
04.2017 - Current
- Demonstrated strong problem-solving skills to address mechanical defects and electrical failures.
- Maintained detailed logs of identified damage, defects, and modifications performed.
- Inspected espresso machines for internal and external issues, ensuring operational safety.
- Managed workspace cleanliness and organization to promote efficiency.
- Adhered to safety protocols while executing all responsibilities.
- Communicated effectively through written and verbal means to enhance team collaboration.
- Lifted up to 80 lbs. repetitively, showcasing physical capability in a demanding role.
Worked independently and collaboratively within a team environment.
Assistant Manager
MDY Enterprises LLC / 23rd & Union Liquor Store
06.2012 - 09.2012
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Shipping, Receiving and Inventory Reconciliation.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult, complicated sales.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed.
Sales Clerk / Cashier
WA State Liquor Control Board
Seattle
12.2011 - 06.2012
- First point of contact, assisting customers in Item location and purchasing.
- Quality Assurance, Responsible for customer service, and complaint resolution.
- Operated Cash register, and optical price scanner. Balanced till daily.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Facilitated Stock Replenishment, and Item pricing.
Assistant Store & Department Manager
Guitar Center
Tukwila
01.2003 - 01.2010
- Exceeded monthly sales goals on an average of 10-20%.
- Proficient in using sales tracking software to aid in reaching department and store goals.
- Trained 6-10 employees at a time in sales techniques and assist them in reaching their goals.
- Worked closely with operations team to ensure proper security and display of products.
- Worked in a fast-paced environment with a broad base of customers.
- Problem solved in a high pressure environment.
- Coordinated annual nationwide DJ battle at store level which involved crowd sizes of up to 75.
Education
Associate of Arts - Audio Production
Art Institute of Seattle
Seattle, WA09-1997
Skills
- Problem solving
- Quality inspection
- Equipment maintenance
- Technical documentation
- Software testing
- Customer relationship management
Certification
- OSHA 10 certified
- Six Sigma Yellow Belt
- Lean 101
- MSDS/Hazardous Materials awareness
- First Aid/CPR
- Man Lift awareness
- Flagger’s License
- Forklift Operator (Class 4 & 5)
Volunteer Experience
- Founding Executive Board Member/Treasurer, 206 Universal (non-profit organization), 01/01/09 - 07/01/2012
- Artist/Teacher/Volunteer, 206 Zulu (non-profit community organization), 01/01/06 - 07/01/12
Timeline
Quality Assurance Specialist
La Marzocco
04.2017 - Current
Assistant Manager
MDY Enterprises LLC / 23rd & Union Liquor Store
06.2012 - 09.2012
Sales Clerk / Cashier
WA State Liquor Control Board
12.2011 - 06.2012
Assistant Store & Department Manager
Guitar Center
01.2003 - 01.2010
Associate of Arts - Audio Production
Art Institute of Seattle