Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clifford Brown

Sales / Account Management
Richmond,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Customer Service II

TOPS Products
Lexington, KY
06.2017 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Closing Server

Cracker Barrel Restaurant
Richmond, KY
08.2010 - 04.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Sales Counselor

Madison County Memorial Gardens
Richmond, KY
10.2015 - 06.2016
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.

Direct Sales Representative

Time Warner Cable
Richmond, KY
08.2014 - 08.2015
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Put together sales proposals and contracts.
  • Inquired about current service levels and offered upgrades.

Marketing Consultant

Christian Broadcasting
Lexington, KY
03.2009 - 04.2014
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Assisted in development of products and services previously unrepresented in industry to increase shares in new markets 100%.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Consulted with clients on business issues and developed innovative proposals.

Education

No Degree - Criminology

Montgomery College
Rockville, MD
05.2001 -

Skills

Complaint resolution

undefined

Timeline

Customer Service II

TOPS Products
06.2017 - 07.2022

Sales Counselor

Madison County Memorial Gardens
10.2015 - 06.2016

Direct Sales Representative

Time Warner Cable
08.2014 - 08.2015

Closing Server

Cracker Barrel Restaurant
08.2010 - 04.2017

Marketing Consultant

Christian Broadcasting
03.2009 - 04.2014

No Degree - Criminology

Montgomery College
05.2001 -

Similar Profiles

CREATE PROFILE
Clifford BrownSales / Account Management