Clifford Campbell
North Las Vegas,NV
Summary
I am a driven and experienced professional with a bachelor’s degree in business management and exceptional communication skills. My strengths include providing high-quality customer service, managing inventory, effectively training employees, and organizing warehouse operations. I am a quick learner, eager to take on new challenges, and I am confident that I can make a significant contribution to your organization. Insightful Technical Advisor with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.
Overview
20
20
years of professional experience
Work History
Technical Advisor/Sales Representative
CJ Pony Parts
09.2022 - Current
- Performs inbound and outbound calls at home, or at the call center on a hybrid schedule
- Specializes in listening to customers' needs and wants in order to recommend the correct part application
- Takes payment through CRM system and organizes shipping and freight charges for worldwide delivery
- Communicates clearly in verbal and written form
- 1 in shipped sales and call volume at West Coast operation 2023.
Learning Ambassador
Amazon.com
07.2021 - 08.2022
- Learning Ambassador/Training Operations- Trains new and transfer associates on Stow and PIT operations
- Teaches, coaches, evaluates, and gives expert advice on best practices, standard operating procedures, and assists in goal setting
- Stow/OP Operations- Expert in path, awarded Learning Ambassador status 7/21/2022
- Awarded 13 Positive Documentation for exemplary stow performance since December 26, 2021
- Center Rider/Tugging Operations- Delivers full and accurate Inbound Cage Count every ½ hour without fail, and without PIT incident
- Problem Solve Operations- Assists stow department associates with cage inventory research and resolving issues concerning freight/stow complications.
Lead Line Cook
Anthem Country Club
10.2018 - 07.2021
- The Lead Line Cook is responsible for aiding in the organization, coordination, and supervision of the preparation of hot and cold food production, maintenance of quality and/or portion control, and the maintenance of sanitation and safety standards
- Under the supervision of the Head Chef, the Lead Line Cook acts as a working supervisor-in-training, coordinating and evaluating the work of the lower-level kitchen staff and participates in recipe and product development.
Lead Line Cook
Station Casinos-Texas Station
03.2017 - 10.2018
- Assisting in preparing meal ingredients, which includes washing, peeling, cutting, and slicing fruits and vegetables as well as marinating meats
- Prepares soups, salads, and sauces as instructed by the head cook
- Plates and garnishes meal items per the instructions provided by the head cook
- Supervises the work of line cooks to ensure that all given tasks are completed promptly
- Ensures that all cooking stations and kitchen surfaces are cleaned and disinfected before and after each shift
- Adheres to standard food rotation practices to reduce food wastage and minimize the risk of contamination
- Assessing the quality of delivered food supplies to ensure they meet restaurant standards.
Teppanyaki Chef
Benihana Inc.
06.2015 - 02.2017
- Primarily works in front of the restaurant while cooking and preparing hot meals on hibachi tables directly in front of guests
- Ensures correct food portions are being cooked and maintains the kitchen areas and hibachi tables clean and sanitized
- Prepares and sets up food for cooking and side orders.
Warehouse Coordinator
The Cosmopolitan Hotel
04.2011 - 06.2015
- Shipping and receiving
- Food and warehouse inspection, inventory, order fulfillment, order running, and placed all cold food orders for the entire hotel daily through Stratton Warren Inventory Systems (SWS 5000)
- Manages the shipping workflow and other warehouse operations
- Assigns tasks and work orders to warehouse associates
- Maintains the daily shipping and receiving schedule
- Dispatches and answers inbound truck orders
- Reviews open and closed sales orders and invoices
- Categorizes inventory and completes inventory tracking
- Creates and files sales orders, invoices, productivity reports, packing lists, and other documentation
- Works closely with the customer service team to resolve issues
- Collaborates with the warehouse supervisor and associates
- Assists the operations department with fulfillment and quality control
- Escalates issues to managers when necessary
- Uses warehouse management systems (WMS) and Systems Applications and Products in Data Processing (SAP) software
- Follows all company policies and procedures
- Adheres to good manufacturing practices (GMP).
Warehouse Lead
Sears Logistics Services
04.2007 - 03.2010
- The warehouse lead examines each delivery contractor’s route for the day and ensures that warehouse employees have loaded the correct, undamaged product in the driver’s dock, in order
- Conducts/supervises 100% inventory daily
- Trains employees on Clamp-truck operation, and maintenance and plans safety modules for each employee accordingly
- Re-routes “help” drivers to ensure 100% on-time delivery for all.
Warehouse Lead
Bath Fitter of Tidewater
12.2003 - 03.2007
- The warehouse lead prepares and cages all products related to each installation one day prior
- Orders all materials ahead of schedule to avoid backorder issues
- Coordinates “family” deliveries with other Bath Fitter warehouses to fill back ordered merchandise and keep production up to par
- Trains employees on forklift operation, warehouse upkeep, and general safety matters
- Evaluates employees quarterly according to company SOP’s.
Education
Bachelor of Sciences Degree: Business Management -
University of Phoenix
Associate of Arts Degree: Business Administration -
University of Phoenix
Skills
- Interacts with “call-in” customers by providing product and service information over the phone in a timely and friendly fashion
- Provides timely and accurate information to customers regarding products, services, order status, etc
- Processes in-person, over-the-phone, and online orders
- Well-versed in cycle counting, inventory corrections, ordering products, receiving products, product returns, loading/unloading freight, processing damaged products, and warehouse maintenance
- Proficient in the operation of various warehouse equipment, including, but not limited to: Forklift, Bendi, Order picker, Tugger, Ride-on pallet jack, Walk-along pallet jack, and Manual pallet jack
- Well-versed in various Warehouse Inventory Management Systems, CRM or Order Management Systems, and Microsoft Office Suites
- Customer Support
- Best Practice Implementation
- Project Coordination
Timeline
Technical Advisor/Sales Representative
CJ Pony Parts
09.2022 - Current
Learning Ambassador
Amazon.com
07.2021 - 08.2022
Lead Line Cook
Anthem Country Club
10.2018 - 07.2021
Lead Line Cook
Station Casinos-Texas Station
03.2017 - 10.2018
Teppanyaki Chef
Benihana Inc.
06.2015 - 02.2017
Warehouse Coordinator
The Cosmopolitan Hotel
04.2011 - 06.2015
Warehouse Lead
Sears Logistics Services
04.2007 - 03.2010
Warehouse Lead
Bath Fitter of Tidewater
12.2003 - 03.2007
Bachelor of Sciences Degree: Business Management -
University of Phoenix
Associate of Arts Degree: Business Administration -
University of Phoenix
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