Clifford Coleman
Coldwater
Summary
Proven Shift Manager and Budtender with a track record of enhancing team performance and customer satisfaction at Green Tree Relief. Expert in situational awareness and interpersonal communication, adept at resolving escalated customer issues and mentoring staff. Skilled in ensuring compliance with age requirements and knowledgeable about cannabis products.
Overview
4
4
years of professional experience
Work History
Budtender
Exclusive
05.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Budtender
Sapura
11.2022 - 04.2024
- Sold flowers, concentrates and edibles in fast-paced environment.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
Shift Manager
Green Tree Relief
02.2021 - 11.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Associate of Science - Criminal Justice
Owens Community College
Oregon, OHHigh School Diploma -
Morrison Waite High School
Toledo, OH06-2003
Skills
- Defensive tactics
- Hostile environment training
- Situational awareness
Timeline
Budtender
Exclusive
05.2024 - Current
Budtender
Sapura
11.2022 - 04.2024
Shift Manager
Green Tree Relief
02.2021 - 11.2022
Associate of Science - Criminal Justice
Owens Community College
High School Diploma -
Morrison Waite High School
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