Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clifford Darnell

Athens,TN

Summary

Adept at fostering team performance and workplace safety, my tenure at Wal-Mart Supercenter honed my skills in operations management and coaching. I excel in driving performance improvement through analytical thinking and mentoring, significantly enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Team Lead

Wal-Mart Supercenter
08.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Stock Associate

Wal-Mart Supercenter
12.2021 - 08.2024
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.

Overnight Stocker

Food City
09.2021 - 11.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Overnight Stocker

Food City
06.2021 - 09.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Crew Member

Five Guys Burger And Fries
11.2020 - 05.2021
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.

Crew Member

Burger King
07.2019 - 11.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.

Crew Member

Jimmy John's
03.2018 - 05.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Hixson High School
5705 Middle Valley Rd, Hixson, TN 37343
05-2019

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Schedule Management
  • Operations Management
  • Employee Evaluation
  • Product Management
  • Equipment Maintenance
  • Team Supervision
  • Analytical Thinking

Timeline

Team Lead

Wal-Mart Supercenter
08.2024 - Current

Stock Associate

Wal-Mart Supercenter
12.2021 - 08.2024

Overnight Stocker

Food City
09.2021 - 11.2021

Overnight Stocker

Food City
06.2021 - 09.2021

Crew Member

Five Guys Burger And Fries
11.2020 - 05.2021

Crew Member

Burger King
07.2019 - 11.2020

Crew Member

Jimmy John's
03.2018 - 05.2019

High School Diploma -

Hixson High School

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