Clifford M Davis Jr
Houston,TX
Summary
Experienced Customer Service Supervisor bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Asurion Call Center
03.2021 - 06.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed bi-weekly payroll for 25 employees
Customer Service Supervisor
UnitedHealth Group
01.2019 - 03.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Completed bi-weekly payroll for 20 employees
Manager of Human Resources
Ashley's Quality Care Inc. - Home Health Care
06.2017 - 10.2018
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Devised hiring and recruitment policies for 150-employee
Office Billing Manager
Ashley's Quality Care Inc. - Home Health Care
06.2017 - 10.2018
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
BBA - Business Management/ Human Resources
DeVry University
Chicago, IL03.2024
Skills
- Corrective Actions
- Customer Relationship Management
- New Hire Training
- Schedule Management
- Performance Management
- Workflow Coordination
- Quality Assurance
- Call Monitoring
- Customer Relations
- Supervising Employees
- Customer Service Management
- Administration and Operations
- Employee Scheduling
- Team Meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Supervisor
Asurion Call Center
03.2021 - 06.2023
Customer Service Supervisor
UnitedHealth Group
01.2019 - 03.2021
Manager of Human Resources
Ashley's Quality Care Inc. - Home Health Care
06.2017 - 10.2018
Office Billing Manager
Ashley's Quality Care Inc. - Home Health Care
06.2017 - 10.2018
BBA - Business Management/ Human Resources
DeVry University
Similar Profiles
Ebony MillerEbony Miller
Remote Customer Solutions at Verizon, Asurion Call CenterRemote Customer Solutions at Verizon, Asurion Call Center
Breyonna HarperBreyonna Harper
Technical Support Representative at Asurion Call CenterTechnical Support Representative at Asurion Call Center
Lisa Johnson-CorralLisa Johnson-Corral
IT Support Consultant at Asurion Call CenterIT Support Consultant at Asurion Call Center
Cagri GURLUKCagri GURLUK
Junior Mobile Application Developer at NTT DataJunior Mobile Application Developer at NTT Data
Denise HawthorneDenise Hawthorne
Career Navigator at Capital IDEA HoustonCareer Navigator at Capital IDEA Houston