Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clifford D. Smith

Gainesville

Summary

Driven and ambitious professional with a strong desire to progress within the company. Committed to setting and surpassing workplace goals, dedicated to achieving success in my career. Seeking opportunities to take on more responsibility and contribute to the growth and success of the organization. Hospitality professional with comprehensive background in guest service management, ensuring exceptional guest experiences. Known for collaborative approach and reliability in dynamic environments. Expertise in conflict resolution and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Emergency Room, Guest Service Specialist

Shands At UF Health
03.2024 - Current
  • Handled customer complaints with professionalism to maintain positive relationships.
  • Monitored guest feedback to identify areas for improvement in service delivery.
  • Delivered exceptional customer experiences by managing guest inquiries and resolving concerns promptly.
  • Maintaining a clean and safe environment
  • visitors and patients upon arrival offering assistance in guidance to where they may need to go


Assistance Manager

Dunkin Donuts
08.2022 - 03.2024
  • Implemented training programs for enhanced employee skills.
  • Streamlined communication processes to foster transparency among departments.
  • Managed budgets for various departmental initiatives.
  • Conducted performance evaluations to identify areas for employee growth.
  • Coordinated recruitment efforts to attract top talent.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

DEFY Trampoline
04.2021 - 01.2023
  • Established open lines of communication with team for feedback and suggestions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Developed contingency plans with team to address potential disruptions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Server

The Villages at Gainesville
08.2019 - 04.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Gainesville High School
Gainesville, Fl
05.2022

Skills

  • Management
  • Organization skills
  • Detailed
  • Excellent Interpersonal skills
  • Excellent Oral & Written communication
  • Collect & Compile Information
  • Budgeting
  • Microsoft office -Word
  • Microsoft office -PowerPoint
  • Microsoft office -Excel
  • Scheduling
  • Strong empathy
  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Detail-oriented
  • Guest accommodations

Certification

  • BLS/CPR
  • ServSafe certifications

Timeline

Emergency Room, Guest Service Specialist

Shands At UF Health
03.2024 - Current

Assistance Manager

Dunkin Donuts
08.2022 - 03.2024

Assistant Manager

DEFY Trampoline
04.2021 - 01.2023

Server

The Villages at Gainesville
08.2019 - 04.2021

High School Diploma -

Gainesville High School

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Clifford D. Smith