CLIFFORD JOHNSON

Dynamic Resident Services Manager with a proven track record excelling in resident relations and budget management. Skilled in staff training and maintenance coordination, I successfully enhanced community satisfaction while leading renovation projects. My ability to multitask and foster teamwork drives exceptional service and operational efficiency.

• GA Home Inspector
• EPA Cert Universal
• CPO
• CAMT
• OSHA 10hr Cert

• Senior Service Manager, The Addison @Sandy Springs, 1000 Spalding, Sandy Springs, GA, 05/01/22, Present, Managing 2 communities totaling 488 units., Coordinating work with staff of 5 for daily tasks for morning grounds, pool, amenities, punch and daily workorders., Training staff on company policy, HVAC troubleshooting repairs, appliance repairs, pool maintenance, basic electrical, plumbing and turkey process., Coordinating with contractors to complete capital projects on time and within required budget., Placing orders for items as needed within budget to maintain community., Request and review bids for Community Manage and DO approval.
• Cortland CPAT, Cortland Pursuit and Transition, 10/01/21, 05/01/22, Completed due diligence reports by inspecting units before company purchases., Traveled to different states to inspect new acquisitions completing assessment reports., Assist with new employee training and onboarding after closing on new communities.
• Service Manager, Cantera By Cortland, 03/01/20, 11/01/21, Managed a 3-phase property totaling 770 units., Hired and managed Service staff of 8., Worked with Property Manager on Budget items for the property., Walked vacant units and helped maintain an average occupancy of 95% and better., Worked with vendors.
• Service Manager, Viridian by Cortland, 08/01/06, 03/01/20, Managed 2 phase property totaling 476 units by coordinating, overseeing, and monitoring daily responsibilities to a service staff of 5 personnel., Overseen and managed 2 types of renovations 40 units in 2014 and 54 units in 2015 before the property was sold., Managed and assisted in a 476-unit community renovation project of office and clubhouse., Trained newly hired service staff and vendors on company policy, procedures and safety., Accountable for property inspections and vacant units to be made ready for new occupancy., Order supplies required for maintaining property within specified budget.
• Service Manager, Landmark Residential, Charlotte, NC, 03/01/04, 08/01/06, Completed Renovation at Hamilton Square Apt/ Summerlynn Apt., Conducted unit inspections while overseeing community projects, in roof replacement, exterior siding repairs, major plumbing replacement.
• Service Manager, Davis Development, 05/01/02, 04/01/04, New Construction of 309 units and assisted with sister property Carrington Place., Conducted regular unit inspections to identify and address potential construction related issues before resident occupancy.
• Service Manager, Handover Company, Charlotte, NC, 08/01/00, 05/01/02, New Construction of 379 Luxury apt homes in UNC area of Charlotte., Conducted regular unit inspections to identify and address potential construction related issues before resident occupancy., Received Property of the Year award.