Clifford Kellogg
Deltona,FL
Summary
Results-oriented Field Operations Supervisor adept at meeting and exceeding demanding company objectives. Effective at managing Technical operations with skills in schedule, team and time management. Prepared to leverage abilities and experience to take on new professional challenges.
Overview
42
42
years of professional experience
Work History
Field Operations Supervisor
Charter Spectrum
DeLand, FL
05.2006 - Current
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Ensured that all equipment was properly maintained and serviced according to manufacturer guidelines.
- Monitored daily performance of team members and provided feedback for improvement.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with the field operations staff to review job expectations, performance metrics, and employee development plans.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Analyzed data from surveys and reports to identify areas for process optimization.
- Drafted weekly and monthly reports on operational activities for management review.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Managed inventory levels of products and materials used in the field operations department.
- Collaborated with vendors to negotiate cost savings on supplies or services purchased by the company.
- Inspected work sites prior to commencement of projects to ensure they met safety requirements.
- Implemented quality control measures throughout the entire production cycle.
- Coordinated with other departments such as HR, Accounting, IT., when needed.
- Enforced organizational policies regarding attendance, punctuality, productivity.
- Maintained accurate records of field operations activities including time cards, invoices.
- Investigated incidents or accidents that occurred during field operations processes.
- Provided technical support for teams operating in remote locations.
- Assigned tasks based on individual strengths and capabilities within the team.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Proposed, developed and managed employee recognition programs.
- Delegated duties to employees based on skillset.
- Delegated work to staff, setting priorities and goals.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Created work crew schedules and delegated assignments.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Directed and managed Region 2 work.
- Scheduled inspections of worksites to gauge technician skill and performance in field.
Lead Installer Tech
Charter Spectrum
Ormond Beach, FL
02.2003 - 08.2006
- Ensured that all cabling was properly connected in accordance with industry standards.
- Provided technical support to end users on various networking related topics.
- Coordinated with vendors regarding software licensing agreements to ensure compliance with applicable regulations.
- Identified potential risks associated with installations and proposed solutions to mitigate them prior to deployment.
- Assisted in managing a team of installers by providing guidance on tasks completion status, deadlines.
- Prepared detailed reports on installation progress throughout the duration of each project cycle.
- Collaborated closely with other departments within organization to ensure timely resolution of any issues encountered during installations.
- Investigated customer complaints regarding installation processes or quality assurance practices.
- Provided regular updates on project progress to stakeholders at all levels.
- Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Trained 21 team members to meet project quality and efficiency standards.
- Tested and troubleshot systems to alleviate potential issues.
Installation Technician
Charter Spectrum
Ormond Beach, FL
05.2001 - 08.2003
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Provided technical support for customers onsite.
- Maintained accurate documentation of installation activities.
- Assisted other technicians with complex installations when necessary.
- Verified that all parts were present before beginning the installation process.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Assisted in training other technicians on best practices for installation procedures.
- Worked with team members to install equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products and services.
Chief Monument Designer and Creator
Letter Memorial Studio
Ormond Beach, FL
06.1982 - 06.2001
- Created product designs in alignment with specifications.
- Delivered designs to diverse clients on time and within budget.
- Consulted on tone, style and subject matter, driving layout and design.
- Exhibited storytelling and persuasive techniques to build trust and establish relationships with teams and partners.
- Sketched drawings and wrote specifications to meet client requirements.
- Submitted rough drafts to clients and management to gain approval.
Education
Master Technician - Telecommunications
Jones NCTI
Denver, CO08-2006
High School Diploma -
Mainland Sr HS
Daytona Beach, FL05-1982
Skills
- Customer relationship development
- Coaching skills
- Project Leadership
- Logistics Management
- Safety oversight
- Schedule Coordination
- Work Planning
- Training and coaching
- Workforce Planning
- Operations Planning
- Employee Coaching
- Operations Management
- Schedule Management
- Contractor Management
- Sales Support
- Staff recruitment
- Training and mentoring
- Inventory Tracking
- Asset Management
- KPI Tracking
- Team Supervision
- Operational Efficiency
- Technical leadership
Affiliations
- I work within the special needs community to help promote better understanding of these unique individual's
Accomplishments
- HFC master Technician through NCTI
- HFC Customer premises Master Technician NCTI
- Completion of Leadership III and IV through Spectrum and BHN
- Master Stone carver certificate through Dartmouth collage
Websites
References
References available upon request.
Timeline
Field Operations Supervisor
Charter Spectrum
05.2006 - Current
Lead Installer Tech
Charter Spectrum
02.2003 - 08.2006
Installation Technician
Charter Spectrum
05.2001 - 08.2003
Chief Monument Designer and Creator
Letter Memorial Studio
06.1982 - 06.2001
Master Technician - Telecommunications
Jones NCTI
High School Diploma -
Mainland Sr HS
Similar Profiles
Laura MataLaura Mata
Inbound Sales Representative at Charter SpectrumInbound Sales Representative at Charter Spectrum
Rogelio FloresRogelio Flores
Maintenance Technician III 3rd Shift at Charter SpectrumMaintenance Technician III 3rd Shift at Charter Spectrum
Maggie BlancMaggie Blanc
Technical Support Representative at Charter SpectrumTechnical Support Representative at Charter Spectrum
Javon BrownJavon Brown
Customer Service Representative Intern at Charter SpectrumCustomer Service Representative Intern at Charter Spectrum
Lewis SanchezLewis Sanchez
Unemployed Due to (L) Foot Amputation at UnemployedUnemployed Due to (L) Foot Amputation at Unemployed