Clifford Ko
Verdugo City,CA
Summary
Dynamic sales professional with a proven track record at Home Depot, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in relationship building and time management, consistently achieving sales targets while fostering teamwork. Expertise in customer service and marketing strategies, driving loyalty and repeat business through engaging campaigns.
Overview
11
11
years of professional experience
Work History
Sales Associate
Home Depot
03.2025 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Super King Market
04.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Marketing Manager
Unisource
01.2014 - 01.2024
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Education
Bachelor of Science - Business Administration
University of California
IrvineSkills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Verbal/written communication
- Relationship building
- Excellent people skills
- Reliable and punctual
Languages
Korean
Native or Bilingual
Timeline
Sales Associate
Home Depot
03.2025 - Current
Customer Service Representative
Super King Market
04.2024 - 03.2025
Marketing Manager
Unisource
01.2014 - 01.2024
Bachelor of Science - Business Administration
University of California
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
CLIFFORD KOCLIFFORD KO
Sole Proprietor at UnisourceSole Proprietor at Unisource