Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clifford Long

Rockford,IL

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Reliable Store Manager with 5 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

8
8
years of professional experience

Work History

Store Manager

Oreilly Auto Pats
Mount Horeb, WI
11.2021 - 11.2023
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Resolved customer complaints in a timely manner.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Organized promotional events to increase product awareness.
  • Formed and sustained strategic relationships with clients.
  • Created weekly work schedules for store personnel.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Maintained accurate records of employee performance reviews.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Correctional Officer

Fergus County Sheriffs Office
Lewistown, MT
02.2018 - 11.2021
  • Inspected cells and conducted random searches of common areas.
  • Detected potential threats and quickly defused conflicts.
  • Supervised inmates during day-to-day activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Performed head counts, checking cells for missing inmates.

Manager

Cellular Plus Verizon
Lewistown, MT
06.2015 - 12.2017
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Implemented efficient systems for tracking stock movement.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Resolved customer complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed strategies to maximize sales and profitability.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Planned special promotions or discounts based on market trends.
  • Recruited, trained and supervised new employees.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

Certificate - Diesel Mechanics

College of Technology
Billings, MT
05-2015

Billings Sr High School
Billings, MT
05-2014

Skills

  • Retail Inventory Management
  • Loss Prevention
  • Promotional Planning
  • Payroll Management
  • Partnership Building
  • Operational Budgeting
  • Revenue Generation
  • Project Management
  • Operations Management
  • Employee Training
  • Talent Recruitment
  • Budget Administration
  • Team Development
  • Report Generation
  • Store Merchandising
  • Customer Service Management
  • Store Operations Oversight
  • Shift Scheduling
  • Supply Ordering
  • POS Systems
  • Budgeting and Cost Control
  • Team Building and Leadership
  • Marketing and Promotions
  • Customer Relations

Timeline

Store Manager

Oreilly Auto Pats
11.2021 - 11.2023

Correctional Officer

Fergus County Sheriffs Office
02.2018 - 11.2021

Manager

Cellular Plus Verizon
06.2015 - 12.2017

Certificate - Diesel Mechanics

College of Technology

Billings Sr High School

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Clifford Long