Clifford Millikan
Columbia,TN
Summary
Results-driven Field Manager with many years of wide-ranging experience managing project teams at remote customer sites. Versatile team player and inspiring leader accustomed to juggling multiple projects simultaneously and closing out each profitably while exceeding customer expectations. Mobilizer of field teams in various industries with heavy construction focus.\
Testified before Congress on claim handling
Overview
11
11
years of professional experience
Work History
Field Manager
Pilot Catastrophe Services
Mobile, Alabama
05.2014 - 05.2025
- Managed field operations for disaster recovery projects across various locations.
- Conducted regular site inspections to maintain quality and adherence to company policies.
- Provided technical guidance to ensure accuracy of project implementation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Large Loss Adjuster
Pilot Catastrophe Services
Mobile, Alabama
04.2014 - 05.2025
- Evaluated insurance claims for damages and losses in residential and commercial properties.
- Conducted thorough investigations to determine the cause and extent of losses.
- Collaborated with insurance providers to assess claim validity and necessary coverage.
- Prepared detailed reports outlining findings and recommendations for claims processing.
- Communicated effectively with policyholders to explain claim processes and requirements.
- Utilized industry software to document claims, manage data, and track case progress.
- Mentored junior adjusters on best practices for claims assessment and customer service.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Researched insurance policies prior to negotiations in order to ensure accurate interpretation of terms and conditions.
- Attended court hearings as an expert witness when necessary.
- Organized meetings between claimants and insurers and third parties to facilitate successful settlement outcomes.
- Investigated and reported on the causes of loss or damage to insured property.
- Prepared estimates of repair costs following visits to properties affected by losses.
- Ensured compliance with statutory regulations governing loss adjusting practices.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
Education
Associate of Arts - Business Management
Valencia College
Orlando, FL05-1989
Skills
- Claims evaluation: prepared over 10,000 estimates for carriers
- Field operations inspected properties to determine the extent of covered damages and managed other adjusters during CAT events
Timeline
Field Manager
Pilot Catastrophe Services
05.2014 - 05.2025
Large Loss Adjuster
Pilot Catastrophe Services
04.2014 - 05.2025
Associate of Arts - Business Management
Valencia College
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