Clifford Morris
MEMPHIS,TN
Summary
Accomplished supervisor with over 20 years of experience in team development and performance analysis. Proven track record of enhancing operational efficiency and driving customer loyalty through strategic initiatives. Expertise in proactive problem-solving and fostering high-performing teams.
Overview
25
25
years of professional experience
Work History
Cellular & Conferencing Manager
International Paper
Memphis, TN
07.2014 - 02.2026
- Created training programs for new employees focused on safety procedures and equipment use.
- Coordinated cross-departmental efforts to align production goals with supply chain requirements.
- Implemented quality control measures ensuring product standards and compliance were met.
- Facilitated inter-team communication to streamline workflows and resolve operational issues.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Technology Consultant
Hewlett Packard
Memphis, TN
11.2011 - 07.2014
- Managed client relationships, ensuring effective communication throughout projects.
- Created documentation for processes and best practices in technology use.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Participated in regular meetings with team members and management staff to discuss progress on ongoing projects.
- Resolved customer issues related to software applications or hardware components in a timely manner.
- Provided technical support via phone, email or remote access sessions when needed.
- Resolved customer complaints by investigating problems, developing solutions and making recommendations to management.
- Coordinated with vendors to ensure proper delivery of goods and services.
- Highlighted business priorities with staff members and directed workflow to ensure high-level performance.
Customer Service Supervisor
Comcast, Xfinity
Memphis, TN
05.2007 - 11.2011
- Supervised customer service team to ensure delivery of high-quality support.
- Trained new staff on company policies and customer service protocols.
- Resolved escalated customer issues using effective communication strategies.
- Monitored performance metrics to identify improvement opportunities.
- Coordinated schedules to optimize coverage during peak hours.
- Conducted regular team meetings to discuss updates and best practices.
- Implemented training programs to enhance team skills and product knowledge.
- Collaborated with departments to streamline processes and improve efficiency.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Sales Supervisor
Comcast, Xfinity
Memphis, TN
06.2001 - 04.2007
- Supervised sales team, ensuring adherence to company policies and procedures.
- Trained new employees on product knowledge and effective sales techniques.
- Managed daily operations, coordinating schedules and team activities efficiently.
- Analyzed sales reports to identify trends and recommend actionable improvements.
- Conducted regular performance evaluations to boost team effectiveness and morale.
- Facilitated communication between staff and upper management to enhance operational efficiency.
- Implemented promotional strategies that increased customer engagement and retention rates.
- Resolved customer complaints swiftly, delivering timely solutions that enhanced satisfaction.
Education
Some College (No Degree) - Business Management
Shelby State Community College
MemphisSkills
- Sales strategy and performance analysis
- Customer engagement and relationship management
- Team leadership and building
- Conflict resolution and objection handling
- Effective communication and coaching techniques
- Training development and employee recruitment
- Management support and performance evaluation
- Goal setting and tracking sales metrics
- Problem solving and employee performance management
Timeline
Cellular & Conferencing Manager
International Paper
07.2014 - 02.2026
Technology Consultant
Hewlett Packard
11.2011 - 07.2014
Customer Service Supervisor
Comcast, Xfinity
05.2007 - 11.2011
Sales Supervisor
Comcast, Xfinity
06.2001 - 04.2007
Some College (No Degree) - Business Management
Shelby State Community College