Clifford Nieva
Daly City,CA
Summary
Dynamic professional with extensive experience at Covenant Aviation Security, excelling in customer service and safety compliance. Proven ability in database management and critical thinking, ensuring efficient operations and enhanced service quality. Recognized for effectively resolving customer inquiries and maintaining meticulous records, contributing to a secure and organized environment.
Overview
25
25
years of professional experience
Work History
Control Interface Operator
COVENANT AVIATION SECURITY
San Francisco, CA
03.2009 - Current
- Managed incoming calls by providing information, taking messages, and directing inquiries to appropriate personnel.
- Created and maintained databases for precise record-keeping.
- Greeted visitors and callers, efficiently routing inquiries based on needs.
- Processed incoming mail, ensuring timely routing of materials and responses to correspondence.
- Report hardware and software issues with x-ray equipment to technical support for resolution.
Auto Detailer
Enterprise Rent-A-Car
San Francisco, California
05.2021 - 06.2024
- Cleaned, sanitized, vacuumed, and prepared vehicle interiors following industry-standard protocols.
- Washed and dried vehicle exteriors, including cars, vans, and trucks.
- Checked fuel levels and warning lights; inspected windshields for damage and restored vehicle settings.
- Verified presence of current registration matching license plates; placed customer valuables in Lost & Found.
- Checked fluid levels and added fluids as needed; inspected tire condition, pressure, and tread depth.
- Staged vehicles by fueling and preparing them for display or transport.
- Inspected vehicles for safety concerns, reporting any warning lights or damages promptly.
- Operated tools to remove stains and odors while maintaining a clean work area.
Baggage Handler/Customer Service Representative
COVENANT AVIATION SECURITY
San Francisco, CA
08.2004 - 03.2009
- Ensured security at San Francisco International Airport through vigilant monitoring.
- Handled passenger belongings with care during security checks.
- Observed and report incidents threatening aviation safety or airport security.
- Facilitated a safe environment for passengers during security procedures.
Stock Person/Customer Service Representative
GYMBOREE
San Francisco, CA
10.2002 - 11.2003
- Maintained cleanliness and organization of back room to ensure efficient operations.
- Operated cash register accurately to facilitate smooth transactions.
- Assist customers promptly to address inquiries and enhance service experience.
Administrative Assistant
UCSF
San Francisco, CA
04.2001 - 04.2002
- Performed administrative support tasks, including phone calls, sorting, bookkeeping, and filing.
- Managed medical records to ensure accuracy and confidentiality.
- Assisted patients with inquiries and appointment scheduling.
- Executed tasks assigned by manager to maintain office efficiency.
Customer Service Representative
PROXY COMMUNICATION
Brisbane, CA
09.2000 - 04.2001
- Answered all incoming calls promptly and professionally.
- Managed customer complaints to ensure timely resolution.
- Followed up on calls requiring special handling to maintain service quality.
- Executed additional tasks as assigned by supervisor.
Education
General -
Jefferson High School
Daly City, CA01.2000
Skills
- Microsoft Office applications
- Customer relationship management
- Vehicle inspection
- Record keeping
- Safety compliance
- Equipment troubleshooting
- Database management
- Data analysis and management
- Active listening and coordination
- Critical thinking and judgment
- Monitoring and evaluation
- Mathematics proficiency
- Complex problem solving
Timeline
Auto Detailer
Enterprise Rent-A-Car
05.2021 - 06.2024
Control Interface Operator
COVENANT AVIATION SECURITY
03.2009 - Current
Baggage Handler/Customer Service Representative
COVENANT AVIATION SECURITY
08.2004 - 03.2009
Stock Person/Customer Service Representative
GYMBOREE
10.2002 - 11.2003
Administrative Assistant
UCSF
04.2001 - 04.2002
Customer Service Representative
PROXY COMMUNICATION
09.2000 - 04.2001
General -
Jefferson High School
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