Clifford Scott
Muskegon,MI
Summary
I have worked in the tire business for over 40 years and have a great amount of knowledge and training that I believe will be beneficial to your company. I believe in doing the job honestly and safely and by doing it right the first time. Customer satisfaction has always been my No. 1 priority. I have trained hundreds of technicians and sales people over the years and have turned more than one shop to be more profitable.
Overview
35
35
years of professional experience
Work History
Team Lead
Sam's Club/ Walmart
06.1995 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of [Number] engaged in [Type] and [Type] development.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Tire Specialist
Western Auto Company
04.1988 - 06.1995
- Sourced tires to meet customer quality and budget needs.
- Inspected and maintained equipment to limit operational disruptions.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Education
High School Diploma -
Van Horn High School
Independence, MO05.1980
Skills
- Job Assignments
- Equipment Maintenance
- Performance Improvement
- Guest Satisfaction
- Team Monitoring
- Workplace Safety
- Corrective Actions
- Complaint Resolution
- Team Member Motivation
- Preventable Injuries
- Team Meetings
- Continuous Improvement Process
- Valid Driver's License
- Suggestive Selling
Timeline
Team Lead
Sam's Club/ Walmart
06.1995 - Current
Tire Specialist
Western Auto Company
04.1988 - 06.1995
High School Diploma -
Van Horn High School
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