Clifford Stevens
Tolleson,AZ
Summary
Highly experienced customer service representative with over 10 years of related experience. Effective communicator with individuals from diverse cultural and organizational backgrounds, ensuring clarity and understanding. Skilled warehouse operations professional with a strong background in inventory management, logistics coordination, and process optimization. Recognized for exceptional collaboration skills, adaptability, and a results-driven approach. Expertise in inventory control, supply chain management, and proficiency in warehouse systems. Dependable team player who excels in dynamic environments and consistently achieves organizational goals.
Overview
14
14
years of professional experience
Work History
Groundskeeper
City Of Peoria: Parks & Recreation
01.2023 - Current
- Maintained aesthetic consistency across 15 Baseball Fields by following specific design guidelines.
- Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
- Cultivated positive work environment through effective communication with team members and supervisors.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
- Cultivated positive work environment through effective communication with team members and supervisors.
Custodian
ABM Industries, Inc
03.2021 - Current
- Scrubbing and sanitizing facilities
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Maintained well-organized supply closet for easy access to necessary tools.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Used power scrubbing machines to scrub and polish floors.
Warehouse Inventory Specialist
Amazon
01.2019 - 01.2022
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
Customer Service Representative
Modis
06.2017 - 02.2018
- Guided clients through password reset
- Connected clients to correct departments for transactions
- Provided knowledge of basic site navigation/Tech support
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Composition Specialist
Donnelly Financial Services
12.2015 - 05.2017
- Composition Services is responsible for typesetting, editing, proofreading and coordinating preparation of financial data from customers
- Supplied information to ensure accuracy, completeness, and adherence to establishment standards.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Generated reports detailing findings and recommendations.
Customer Service Representative
Randstad
04.2011 - 05.2017
- Tracked shipments per customer request
- Handled customer inquires via email.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Some College (No Degree) - Plant Biology/ Physiology
Maricopa Community Colleges - Mesa Community College
High school diploma -
Attleboro High School
06.2002
Skills
- Quick Learner
- Strong Computer skills, Tier 2 internet connectivity troubleshooting
- Self-Motivated
- Patient, Empathetic
- Great Communication skills written and verbal
- Ability to handle high-
- Volume, multi-phone line inbound and outbound calls
- Typing
- Data Entry
- Proofreading
- Technical Support
- Custodial Experience
- Landscape Maintenance
- Customer service (10 years)
- Stock control
- Shipping and receiving
- Order Picking
- Warehouse Safety
- Word Processing
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Groundskeeper
City Of Peoria: Parks & Recreation
01.2023 - Current
Custodian
ABM Industries, Inc
03.2021 - Current
Warehouse Inventory Specialist
Amazon
01.2019 - 01.2022
Customer Service Representative
Modis
06.2017 - 02.2018
Composition Specialist
Donnelly Financial Services
12.2015 - 05.2017
Customer Service Representative
Randstad
04.2011 - 05.2017
High school diploma -
Attleboro High School
Some College (No Degree) - Plant Biology/ Physiology
Maricopa Community Colleges - Mesa Community College
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