Summary
Overview
Work History
Education
Skills
Timeline
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Katesha Vassor

Rex,Georgia

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

30
30
years of professional experience

Work History

Customer Care Representative

Valvoline Instant Oil Change
Rex, Georgia
10.2016 - 07.2024
  • Promoted available products and services to customers during service, account management and order calls.
  • Processed customer account changes with proprietary software.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered customer support to high call load each shift.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.

Customer Service Rep Remote

PharmaCentra
Atlanta, Georgia
09.2000 - 08.2016
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled 50-100 calls in a call center setting
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Certified Nurses Aide

Magnolia Manor Nursing Home
Americus, Georgia
01.1995 - 07.2000
  • Maintained cleanliness of patients' rooms and ensured that all necessary items were available.
  • Responded to emergency situations according to established protocols.
  • Administered medication as prescribed by a physician or registered nurse.
  • Utilized infection control measures appropriately while performing tasks.
  • Assisted with dressing and undressing of residents when necessary.
  • Monitored vital signs, such as blood pressure and pulse rate.
  • Answered call lights promptly and responded to patient needs quickly.
  • Provided basic patient care, including bathing, feeding, and grooming.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Collected specimens from patients for laboratory testing purposes.

Education

High School Diploma -

Cornerstone Christian Correspondence
Atlanta, GA
06-2000

Skills

  • Customer Service
  • Payment Processing
  • Appointment Scheduling
  • Data Entry
  • Database Research
  • Email correspondence
  • Documentation And Reporting
  • Inbound Customer Service
  • Order Processing
  • CRM Software
  • Conflict Mediation

Timeline

Customer Care Representative

Valvoline Instant Oil Change
10.2016 - 07.2024

Customer Service Rep Remote

PharmaCentra
09.2000 - 08.2016

Certified Nurses Aide

Magnolia Manor Nursing Home
01.1995 - 07.2000

High School Diploma -

Cornerstone Christian Correspondence

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Katesha Vassor