
Dynamic Business Program Manager with DHA, skilled in business analysis and cross-functional team leadership. Proven track record in optimizing healthcare delivery through strategic planning and data-driven decision-making. Adept at work planning and prioritization, enhancing operational efficiency while fostering collaboration among diverse teams. Committed to improving patient outcomes and service quality. Demonstrates excellent interpersonal, organizational, and communication skill with the ability to manage projects and work load independently, as well as part of a team.
Assists Group Performance Manager with the development, implementation, and tracking of short-range and long-range goals for the team's business plans and objectives as they relate to the Military Treatment Facility (MTF's).
Monitors business plan performance through statistical analysis or workload, population demand operations, and propose solutions to optimize health care delivery.
Participates in strategic planning. Uses databases to pull standardized reports, analyze basic data, and provide recommendations.
Analyzes resource utilization, customer satisfaction, team synergy, coding accuracy and timeliness. Monitors data quality, data security, and data timeliness.
Assists team leadership by compiling and analyzing data. Key player in development of the team's business plan.
Develops strategies to streamline operations following prescribed directives. Ensures the timely review, analysis, and adjustment of access and utilization strategies, plans, and programs to meet the team's needs and the changing environment
Manages Providers’ templates/schedules consisting of 6K+ appointments per year.
Manages Technicians’ templates/schedules consisting of 850K+ procedures per year.
Front desk manager for 2 clinics, 360+ telephone conferences per year.
Maintains over 300+ Immunotherapy patient records.
Flight Patient Advocate and Equipment Custodian
Enters and/or retrieves information and data from the Clinical Information System.
Completes consult requests through the advice of the physician with the use of Computerized Patient Record System.
Types administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.
Educated patients on self-care techniques, empowering them to take control of their health management.
Assisted pharmacists with medication therapy management services for improved patient adherence and overall health outcomes.
Assisted in the development of performance improvement initiatives, resulting in higher quality healthcare services for patients.
Facilitated productive collaboration among various healthcare professionals involved in each case management situation, resulting in seamless coordination of services for patients in need.
DEPLOYMENTS 2005-2006 BALAD IRAQ: Aero Medical Staging Facility 2006-2007 RAMSTEIN GERMANY: Aero Medical Staging Facility Honorable Discharge December 2010
Business analysis
Cross-functional team leadership
Flexible and adaptable
MS office applications
Work Planning and Prioritization