Clifford Washington
Kennesaw,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Data Entry Management Coordinator
Bea's Attic
03.2021 - Current
- Enhanced data accuracy by implementing efficient data entry and validation processes.
- Streamlined workflow for better productivity through the coordination of data management tasks.
- Improved data quality by conducting thorough audits and addressing discrepancies in a timely manner.
- Optimized team performance by providing clear communication, guidance, and support to data entry staff.
- Reduced errors in data processing by regularly reviewing and updating relevant procedures and guidelines.
- Managed high-volume data projects, ensuring accurate and timely completion to meet client demands.
- Increased efficiency with the development and implementation of effective training programs for new hires.
- Collaborated with cross-functional teams to develop strategies that improved overall data management operations.
- Expedited project completion through effective delegation of tasks among team members.
- Boosted operational efficiency by identifying areas for improvement in existing workflows and processes.
- Maintained data entry requirements by following data program techniques and procedures.
- Compiled and sorted information to prepare source data for computer entry.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Audited production reports, tracking data entry and processing errors.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
Basketball Coach
Tru Elite AAU
06.2010 - Current
- Improved team performance by developing and implementing effective training programs.
- Enhanced player skills through personalized coaching and feedback.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
- Facilitated consistent success by conducting thorough game analysis and implementing strategic adjustments.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
- Implemented injury prevention strategies to minimize risk of harm during practices and games.
- Spearheaded community outreach initiatives, including basketball clinics for local youth groups.
- Managed team logistics, such as scheduling games, coordinating transportation, and overseeing equipment inventory.
- Optimized practice sessions by focusing on skill development, conditioning, and situational drills.
- Recruited top talent from local schools or club programs while maintaining compliance with league regulations.
- Collaborated with school administration to ensure adherence to academic requirements for studentathletes.
- Organized successful fundraising events for program needs such as equipment upgrades or travel expenses.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Promoted good sportsmanship with competing teams on- and off-field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Evaluated game film as part of ongoing review process identifying areas of weakness requiring targeted improvements.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Traveled across region to observe junior athletes and identify potential team recruits.
- Cultivated community and media relations through social media and other communication channels to support program.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated group coaching sessions and provided individual coaching support.
Custonemr Service Chat Support Agent
Bermax Utility Reading
01.2017 - 03.2021
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Established strong customer relationships, building recommendations and loyalty.
- Processed customer orders quickly and accurately for timely delivery.
Night Manager
Cosmos Fitness
04.2014 - 01.2017
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Cultivated strong relationships with vendors to ensure timely deliveries and inventory management for optimal guest experience.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Elevated front desk performance by implementing streamlined check-in/check-out processes focused on expediting guest interactions without sacrificing quality of service.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
Education
Bachelor of Arts - Physical Education Parks And Recreation
Arkansas Pine Bluff University
Arkansas City, AR05.2000
Skills
- Information Management
- Data Migration
- Report Generation
- Business Intelligence
- Deadline-Oriented
- Requirements Gathering
- Document Management
- Task Prioritization
- Organizational Skills
- Time Management
- Multitasking
- Deadline Oriented
Accomplishments
2008 Shaquille O’neal Dunk
Contest Winner
Owner Level Up Basketball
Training Academy
In-depth knowledge of Basketball
rules and regulations
Certified Basketball Referree
(Youth Sports)
Extensive Knowledge of Health
and Wellness
Expert in strength and
conditioning coaching
Timeline
Data Entry Management Coordinator
Bea's Attic
03.2021 - Current
Custonemr Service Chat Support Agent
Bermax Utility Reading
01.2017 - 03.2021
Night Manager
Cosmos Fitness
04.2014 - 01.2017
Basketball Coach
Tru Elite AAU
06.2010 - Current
Bachelor of Arts - Physical Education Parks And Recreation
Arkansas Pine Bluff University
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