Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clifford Wilbur

Belleview,FL

Summary

Dynamic, resourceful and driven Loss Prevention SPecialist with 3+ years of High Protected Risk (HPR) Loss Control experience. Deep understanding of insurance contracts and loss prevention provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist underwriters in risk evaluation. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions. Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 6+ years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Automotive Technician with 3 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.

Overview

10
10
years of professional experience

Work History

Automotive Service Technician

Walmart
06.2021 - Current
    • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
    • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
    • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
    • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
    • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
    • Changed, rotated, and balanced tires on different types of vehicles.
    • Completed customer orders and warranty services according to manufacturer specifications.
    • Performed safety and emissions inspections.
    • Analyzed vehicle data using advanced diagnostic equipment.

Asset Protection Investigator

Wal-Mart Supercenter
01.2019 - 06.2021
    • Enhanced training processes for both clients and departments to increase overall functionality.
    • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
    • Monitored surveillance cameras and alarm systems to detect suspicious activity.
    • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
    • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
    • Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
    • Interviewed employees and suspects and drafted reports to assist law enforcement.
    • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
    • Patrolled store and staffed designated posts for visible security presence to customers and associates.
    • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
    • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
    • Performed security walks around store to monitor employee and customer activities.
    • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
    • Represented company in court proceedings to offer testimony and support.
    • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
    • Initiated and led asset protection theft investigations following SOP.
    • Implemented and maintained loss prevention programs in close collaboration with store management.

Shift Manager

Florida Bells LLC
06.2014 - 01.2019
    • Assisted in organizing and overseeing assignments to drive operational excellence.
    • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Managed senior-level personnel working in marketing and sales capacities.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
    • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
    • Supervised employees and oversaw quality compliance with company standards for food and services.
    • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
    • Excelled in every store position and regularly backed up front-line staff.
    • Cooperated with coworkers to improve customer experience and manage storefront.
    • Exercised composure under pressure and in escalated customer service scenarios.
    • Trained and mentored new employees to maximize team performance.
    • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
    • Coached crew members to optimize performance and motivate toward more efficient work.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Controlled resources and assets for department activities to comply with industry standards and government regulations.
    • Established team priorities, maintained schedules and monitored performance.
    • Leveraged data and analytics to make informed decisions and drive business improvements.
    • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Belleview High School
Belleview, FL
05.2012

Skills

    • Maintenance Requirements
    • Training Seminars
    • Inventory Control Processes
    • Maintaining Clean Work Areas
    • Customer Satisfaction
    • Team Meetings
    • Asset Protection
    • Safety and Security Enforcement
    • Customer Experience
      • Cost Control
      • Logs and Reporting
      • Interview Tactics
      • Administrative Duties
      • Internal Fraud
      • Training Programs
      • Shoplifter Detention
      • Courtroom Procedures

Timeline

Automotive Service Technician

Walmart
06.2021 - Current

Asset Protection Investigator

Wal-Mart Supercenter
01.2019 - 06.2021

Shift Manager

Florida Bells LLC
06.2014 - 01.2019

High School Diploma -

Belleview High School
Clifford Wilbur