Clifford W. Keevan
Gilbertsville,PA
Summary
Infrastructure professional with strong background in system optimization and network management. Known for delivering reliable infrastructure solutions that enhance operational efficiency. Highly collaborative and results-driven, consistently adapting to evolving project requirements. Skilled in technical troubleshooting and leading teams to success.
Overview
26
26
years of professional experience
Work History
Infrastructure Engineer / Security and Compliance Officer
STI Computer Services
01.2017 - Current
- Administers access to all Internal and cloud resources for clients and internal staff
- Provides level 3 support for 400 cloud clients and internal staff
- Administers office 365 for clients and staff
- Administers the companies HIPAA Compliance Program
- Creates and revises company IT policies
- Established Security and Compliance Dept
- Responsible for company earning the HIPAA seal of Compliance
- Streamlined new hire process
- Identified and implemented tools to identify and correct performance issues in the company’s cloud
Tier III System Analyst
Bryn Mawr Trust
01.2015 - 01.2017
- Provide Tier 2/3 and administration support for end users in a multi-location environment
- Responsible for PC builds, user account creation and maintenance, troubleshoot all issues (local, remote and Citrix) and escalate as needed
- Supports 500+ users in multiple locations
- Managing ticketing system when HD manager was out and supported HD technicians
- Responsible for administering Exchange, Citrix, and other supported application accounts for the end user
- Identified and helped to correct an issue with scanning that prevented large files from being sent
- Corrected a companywide fax to mail issue
- Provided onsite support for user moved as part of new space build outs
- Handles 200-300 tickets per month
Senior Helpdesk Engineer
Phlexglobal
01.2014 - 01.2015
- Responsible for supporting the day-to-day IT operations within the US office to cover eTMF solutions, technical support services, IT Infrastructure and project delivery
- Supported 100+ onsite and remote workers
- Responsible for all on-site infrastructure
- Provided desk side support to all staff as needed, escalated as needed
- Identified a deficient voice switch and replaced it, improving the local phone service
- Upgraded all Desktops and laptops to increase productivity
- Coordinated installation of new workspace
- Identified several areas that needed improvement and their impact to the environment
- Involved in planning network and infrastructure improvements
- Brought in a new vendor that reduced printing costs by 10%
IT Systems Integrator (Contractor through Robert Half)
Morphotek
01.2011 - 01.2014
- Sets up, configures, and supports internal and/or external IT systems, including 50 servers (virtual and physical)
- Recommends upgrades, patches, new applications, and IT equipment to support and advance infrastructure strategy
- Mentor and provide technical guidance to Help Desk
- Troubleshoots IT system performance issues
- Built, configured, and deployed new servers for Anti-virus and for Windows system update services
- Develops and maintains all security programs and configurations
- Test new applications prior to deployment
- Updated / created IT policies and procedures and support documentation
- Planned domain upgrade to 2008 AD from 2003
- Assure compliance with SOPs in highly-regulated environment
- Provided local leadership for creation / maintenance of disaster recovery plan in support of business continuity strategy
- Enables seamless company communications by managing Exchange infrastructure and file system as well as Cisco VOIP System
- Planned Exchange upgrade to 2010 version
- Work with vendors to incorporate hardware / software into IT environment and configure network topology
- Used Vmware concepts, practices, and procedures to maintain open and locked down networks and systems
Network Administrator (Contractor through Kane Partners)
NeST Group
01.2010 - 01.2011
- Supervised administration, management, and maintenance of company’s computer network systems
- Supported 25 servers, network and desktop hardware, software, applications, and 100 users
- Corrected long-standing problem with several critical Access databases
- Worked with CFO to replace a critical server that was disrupting e-mail company-wide
Technical Specialist / Service and Delivery Team
Willis Insurance (Acquired HRH)
01.2000 - 01.2010
- Provided primary support (remote & on-site) for operations in up to five locations on multiple Windows servers (200+ users) as well as Level 2 & 3 support for over 100 locations globally for PC, printer, server, and network issues
- Performed installation and patches / upgrades / support for hardware, software, backups, and system configurations
- Post-acquisition of HRH by Willis coordinated two office relocations as Team Lead and consolidation of three offices into one as Technical Specialist
- Assured 100% functionality of replacement systems before taking old systems offline
- Partnered with business units to schedule legacy equipment replacement, assist in new equipment deployment, and manage return of end-of-lease equipment
- Ensured just-in-time deployment of equipment for new hires
- Handled Remedy tickets in compliance with company’s tiered SLAs
- Recognized for superior performance
- Corrected path & security settings to resolve scanning issue that disabled 60 users for 1.5 days
- Diagnosed & corrected efficiency-crippling network deficiency affecting 50 users transitioned to offsite server
- Collaborated with networking team on solution to upgrade equipment and simplify connections
- Monitored adherence to company IT standards through weekly random audits as well as targeted user reviews
- Configured user-specific system and network share security to assure standardization
Systems Administrator
Hilb, Rogal and Hobbs (HRH)
01.2004 - 01.2009
- Managed support for multiple Windows Servers in two locations for 100+ users
- Maintained and administered two entry control systems
- Installed and supported company’s first VOIP phone system
- Provided tech support for client presentations
- Coordinated relationships with outsourcing and maintenance vendors
- Provided full-spectrum (Tier 1 – 3) technical support for Blackberry, PC, laptop, server, hardware, printers, and software in 100% compliance with SLAs
- Installed patches / upgrades; performed nightly backups; configured / installed new desktops; upgraded / configured PCs for existing users; created / maintained user documentation
- Improved user productivity by 200% after identifying and correcting hardware and networking deficiencies
- Identified / resolved network capacity issue, bringing utilization from 100% to 55% with additional bandwidth
- Managed $150K technical budget, including all IT-related purchasing and invoice approval for supported sites
- Maintained physical inventory for 150 users, ensuring user needs were met while staying within budget
- Contributed to recommendation for and roll out of new scanning technology that reduced total cost and decreased transaction time
- Further improved efficiency by having users scan to network folder rather than e-mail
- Trained users and managed vendor support of multi-function printer / copier / scanner
- Managed Sarbanes Oxley compliance
- Established, implemented, and enforced user / group access policies for tightened corporate security
- Educated users on security issues and risk concerns
- Adhered to business continuity plan while managing migrations, expansions, renovations, and consolidations
- Migrated two sites with 90 users to new domain that enabled improved access to corporate data
- As Technical Lead & primary IT contact for vendors, determined hardware needs to support growth / upgrade of facility
- Worked with agency president on $600K renovations, including state-of-the-art conference room
- Selected / added networking switches; managed user moves during three month project
- Provided technical leadership for office consolidation
- Planned relocation of two servers and 10 employees; reallocated equipment of 30 departing employees
- Supported users on transition to new environment
Claims Analyst
Hobbs Group
01.2000 - 01.2004
- Provided Blackberry, multi-function devices, and IT support (25 users, multiple servers)
- Identified issue to improve network efficiency
- Performed statistical analysis and custom reporting for Fortune 500 clients
- Supported claims managers in two sites
- Analyzed claim trends and identified issues
Assistant Manager
Avellino’s Tire & Auto
01.1999 - 01.2000
- Managed eight service technicians and several fleet accounts
- Managed inventory
- Provided appropriate products and services to clients based on needs
- Streamlined inventory process to shorten shelf life
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA12-1998
Skills
- Virtualization technologies
- Incident management
- Server hardware troubleshooting
- System administration
- Disaster recovery planning
- Windows server administration
- Performance monitoring and tuning
- Cloud infrastructure management
- Decision-making skills
- Technology integration
- Proposal creation
- Compliance
Timeline
Infrastructure Engineer / Security and Compliance Officer
STI Computer Services
01.2017 - Current
Tier III System Analyst
Bryn Mawr Trust
01.2015 - 01.2017
Senior Helpdesk Engineer
Phlexglobal
01.2014 - 01.2015
IT Systems Integrator (Contractor through Robert Half)
Morphotek
01.2011 - 01.2014
Network Administrator (Contractor through Kane Partners)
NeST Group
01.2010 - 01.2011
Systems Administrator
Hilb, Rogal and Hobbs (HRH)
01.2004 - 01.2009
Technical Specialist / Service and Delivery Team
Willis Insurance (Acquired HRH)
01.2000 - 01.2010
Claims Analyst
Hobbs Group
01.2000 - 01.2004
Assistant Manager
Avellino’s Tire & Auto
01.1999 - 01.2000
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
Similar Profiles
David ConwayDavid Conway
HR Payroll Specialist at 360 Industrial Services / Array-STI TechnologiesHR Payroll Specialist at 360 Industrial Services / Array-STI Technologies
Sarah NavarreteSarah Navarrete
QA Analyst II at Computer Services IncQA Analyst II at Computer Services Inc
KANWAR PAL SINGHKANWAR PAL SINGH
Inventory Manager at Systech Computer ServicesInventory Manager at Systech Computer Services