Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clifford Birch

2253 North Hillcrest Drive

Summary

Accomplished Crude Oil Operator with a strong work ethic and expertise in machine operation and safety compliance. At Watco, enhanced team efficiency by reducing equipment downtime through effective troubleshooting. Proven ability to collaborate and communicate effectively, ensuring seamless operations and adherence to safety standards. Consistently met performance targets, demonstrating attention to detail and problem-solving skills.

Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.

Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crude Oil Operator

Watco
06.2018 - Current
  • Operated machinery safely while adhering to established protocols and guidelines.
  • Assisted in maintaining cleanliness and organization of work area to enhance efficiency.
  • Followed safety procedures and guidelines to minimize risks during operations.
  • Supported team members by preparing materials and tools for daily tasks.
  • Learned operational workflows quickly, adapting to new tasks as needed.
  • Participated in training sessions to enhance understanding of equipment operation and safety measures.
  • Collaborated with colleagues to ensure smooth workflow and effective communication within the team.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.

Sales Associate

Millers Travel Center
02.2015 - 05.2018
  • Developed strong relationships with customers to enhance satisfaction and loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely reordering.
  • Trained new sales associates in product knowledge and customer service best practices.
  • Implemented effective merchandising strategies to optimize product visibility and sales.
  • Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
  • Collaborated with team members to achieve store targets and enhance overall performance.
  • Led promotional events that increased foot traffic and boosted seasonal revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Crude Oil Operator

Savage
08.2014 - 02.2015
  • Monitored production processes for quality assurance, ensuring compliance with standards.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
  • Enhanced team morale and productivity by organizing regular team-building activities.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Made sure that products were produced on time and are of good quality.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Operated machinery safely while adhering to established protocols and guidelines.
  • Followed safety procedures and guidelines to minimize risks during operations.
  • Supported team members by preparing materials and tools for daily tasks.
  • Learned operational workflows quickly, adapting to new tasks as needed.
  • Collaborated with colleagues to ensure smooth workflow and effective communication within the team.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
  • Conducted preventative maintenance on equipment to reduce repair costs.

Education

High School Diploma -

Carbon High School
Price, UT
03-2010

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Troubleshooting
  • Machine operation
  • Equipment operation
  • Effective communication
  • Valid Driver's license
  • Safety compliance
  • Heavy equipment operation
  • Tool operation
  • Hand and power tools
  • Heavy lifting
  • Production work
  • Machine setup
  • Production procedures
  • Hand-eye coordination
  • Equipment maintenance
  • Issue resolution
  • Materials handling
  • Manufacturing procedures
  • Deadline adherence
  • Loading and unloading
  • Continuous improvement
  • Hand and foot coordination
  • Chemical handling
  • Mechanical understanding
  • Operational documentation
  • Maintenance and repair
  • Preventative maintenance
  • OSHA regulations adherence
  • Strong work ethic
  • Teamwork and communication
  • Positive attitude
  • Teamwork and coordination
  • Good communication
  • Punctual and reliable
  • Following instructions
  • Machinery operation
  • Safe machine operation
  • Worksite safety
  • Punctual and dependable
  • Visual inspection
  • Safety standards compliance
  • Machine setup and shutdown
  • Equipment setup
  • Preventive Maintenance
  • Material loading and unloading
  • Material handling
  • Health and safety regulations
  • Equipment Repair

Certification

  • Certified Trackmobile operator
  • Certified Conductor

Timeline

Crude Oil Operator

Watco
06.2018 - Current

Sales Associate

Millers Travel Center
02.2015 - 05.2018

Crude Oil Operator

Savage
08.2014 - 02.2015

High School Diploma -

Carbon High School

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Clifford Birch