CLIFFORD C. MACK
San Antonio,TX
Summary
Experienced professional assistant with a strong background in providing administrative support and driving operational efficiency. Collaborates with teams to achieve desired results, remaining adaptable to changing needs. Skilled in effective communication, organization, and multitasking, ensuring smooth workflow and seamless coordination. Known for problem-solving abilities and proactive approach to tasks, consistently delivering high-quality work.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CIELO Assistant
University of The Incarnate Word: SOM
11.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assist with equipment setup and breakdown includes setting up patient simulators, task trainers, hospital equipment, supplies, and audiovisual equipment.
- Operating the software can either be on-the-fly (without or with minimal programming) or using existing programmed scenarios.
- Promotes positive working relationships, teamwork, and cooperating during interaction with peers, customers, subordinates, and community.
Phase II Coordinator
University of The Incarnate Word : SOM
04.2022 - 08.2022
- Efficiently managed day-to-day educational aiding operations, including lesson planning, medical student guidance, curriculum implementation and continuous improvement of industry best practices.
- Monitored testing area and equipment to minimize variables.
- Managed administrative processes and prepared key reports and documentation.
- Partnered with internal teams on addressing strategic objectives and executing priorities for weekly deliverables.
- Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
- Assisted in coordination, direction and fulfillment of special projects.
Human Resources Assistant
Rover Logistics
05.2021 - 04.2022
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Developed and maintained training materials and benefits packets for new hires.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Financial Analyst
New Season NW San Antonio, Treatment Center
09.2020 - 04.2021
- Assisted with patient coordination
- Manage up-to-date clinic financial records
- Assist in the enforcement of stringent credit policies
- Routinely called patients that had extended credit, and had not settled debts
- Collected and handled all payments from patients, from previous visits into software management methasoft system
- Assisted in treatment center intake process
- Answered inbound calls
- Compiled analytical data into reports.
- Assessed budgetary performance to reduce expenses and address losses and discrepancies.
Office Administrator Assistant/ Receptionist
Bethel Covenant Assembly of God
06.2019 - 08.2020
- Assist with financial operations
- Serves as a in person- telephone receptionist
- Coordinates annual events; VBS, Worship & Praise Experiences
- Receives incoming packages daily
- Maintain inventory data of incoming supplies
- Update birthdays, & anniversaries of church members
- Create graphic promos for events & ministry small groups
- Provide hospitality for VIP Artist & Guest Speakers during their scheduled appearances
- Coordinate monthly ministry meetings
- Scribes ministry meetings upon request
- Schedules appointments for all counseling needs
- Serves as production assistant for live ministry broadcast
- Maintains data for follow- up calls on all visitors
- Maintains the up keep of the church daily
- Help coordinate with weekly grocery distribution partnered with San Antonio Food Bank
Paraprofessional (ALE-Aide)
Medina Valley ISD
08.2018 - 06.2019
- Enable individuals to deal effectively with demands and challenges of everyday life
- Create an alternative curriculum providing skilled instruction that is aligned with life skills
- Supervise daily Arrival/ Dismissal procedures
- Resilience and coping with emotions and stress
- Train individuals to foster independence and help people communicate more effectively
- Assist in organizing and monitoring recreational activities
- Accompany group of students on field trips and other outings
- Perform basic clerical tasks for teachers (Catalog, sort, file, assemble, reproduce, and distribute classroom materials
Certified Nursing Assistant
Blue Skies Of Texas
09.2017 - 07.2018
- Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards
- Transferred Residents to daily Medical and Self-Care Appointments
- Accompanied medical care plans along with appointed residents, patients, staff and individual POA (Power Of Attorney)
- Performed routine post mortem care during end of life cycle
- Checked vital signs and recorded daily health record systems
- Provided adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic bath
- Assisted patients with personal hygiene, and general life skills
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Radio Personality
WCCG/Carson Communications
04.2003 - 03.2013
- Performed voice-over work for on-air commercials.
- Answered phone lines and connected one-on-one with members of listening audience.
- Focused on selecting entertainment consistent with targeted demographic audience.
- Used social media strategically as marketing tool and to keep up to date with ever-changing music landscape.
- Prepared and delivered latest weather, newscasts and sports.
- Engaged listeners by keeping audience informed of latest singles, events and news.
- Entered (or cued) commercial codes for scheduled slots of various sponsors, vendors, public service and local weather announcements or community events
- Maintained a daily log of commercials and advertisements
- Researched via Internet, topics or issues that involved young adults and assisted designated moderators with collaborative discussions of inbound callers via ‘live’ radio
Education
Bachelor of Arts - Communications (Radio/Broadcasting
Fayetteville State University
Fayetteville, NC12.2010
Skills
- Customer Service
- Understanding HR Policies
- Word processing
- Administrative skills
- New hire orientation
- People skills
- Team management
- PPE use
- Reliable and trustworthy
- Computer skills
- Decision-making
- MS Office
- Administrative duties
- Problem-solving
- Data entry
- File and record keeping
- Office administration
- Administrative tasks
- Administrative support
- Verbal and written communication
- Team collaboration
- Support services
- Presentation creation
- Marketing assistance
Accomplishments
- Created CIELO Department PP Presentation for UIW School of Osteopathic Medicine Class of 2028 Orientation - August 2024
- Promoted from Driver to Human Resource Assistant Manager; Dispatcher in less than 12-months Amazon; Rover Logistics LLC- 2021
- Selected as Class Speaker for graduating class of Blue Skies of Texas Certified Nursing Assistant Program- 2017
- Certificate of completion for ASL (American Sign Language) I & II.
- Joined Theta Phi Sigma Christian Sorority Inc. -2020
- Acknowledged for Customer Service Award at Blue Skies of Texas- 2017
- Intro to Steno Short Hand - National Court Reporters & Captioning (NCRA) A to Z Program- 2024
Out Standing Customer Service - Blue Skies of Texas Assisted Living
This experience highlighted how outstanding customer service is not merely about politeness; it is about creating an environment where patients feel safe, respected, and cared for. Exceptional service leads to better health outcomes by fostering trust and encouraging compliance with treatment plans. My heartfelt gratitude goes out to all the healthcare professionals who made this possible—they truly exemplified what it means to provide outstanding customer service in patient care.
Certification
- Certified Nurses Assistant, Blue Skies of Texas - 2017
Timeline
CIELO Assistant
University of The Incarnate Word: SOM
11.2022 - Current
Phase II Coordinator
University of The Incarnate Word : SOM
04.2022 - 08.2022
Human Resources Assistant
Rover Logistics
05.2021 - 04.2022
Financial Analyst
New Season NW San Antonio, Treatment Center
09.2020 - 04.2021
Office Administrator Assistant/ Receptionist
Bethel Covenant Assembly of God
06.2019 - 08.2020
Paraprofessional (ALE-Aide)
Medina Valley ISD
08.2018 - 06.2019
Certified Nursing Assistant
Blue Skies Of Texas
09.2017 - 07.2018
Radio Personality
WCCG/Carson Communications
04.2003 - 03.2013
Bachelor of Arts - Communications (Radio/Broadcasting
Fayetteville State University
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