CLIFFTEENA CLAY
HOMESTEAD,FL
Summary
Dedicated team player exceeding customer service goals consistently. Organized and dependable with strong multitasking and time management skills. Thrives on meeting new people and always willing to take on added responsibilities to achieve team goals.
Overview
9
9
years of professional experience
Work History
Environmental Technician
HCA Florida Kendall Hospital
Miami, FL
08.2024 - Current
- Sanitized restrooms, lobbies, hallways, breakrooms, and public areas.
- Developed strong customer service skills while working in a fast-paced environment.
- Followed proper procedures for disposing of trash according to local laws and regulations.
- Conducted cleaning and disinfection of allocated spaces in compliance with infection control standards.
- Supplied cleaning cart with adequate paper goods and cleaners.
- Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
Resident Care Assistant
East Ridge Senior Living
Miami, FL
05.2023 - 08.2024
- Responded to call lights to address patient needs promptly.
- Actively contributed to skill development by attending training programs.
- Alerted nurse supervisor to unusual patient circumstances in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Environmental Services Housekeeper
Baptist Health Hospital
Miami, FL
08.2022 - 03.2023
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Communicated with maintenance team on damages to repair.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
Shift Leader
Walgreens
Homeland, FL
12.2021 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Open and the close store, cover for employees absence and managing cash drops from register.
Guest Service Representative
Department Of Air Force
Homestead, FL
12.2017 - 12.2021
- Conducted all check-in and check-out procedures.
- Verified accuracy of customers' credit card information.
- Welcomed arriving guests and assigned lodging.
- Oversee online and phone booking processes.
- Collected contact details and stay dates from guests.
Cashier Sales Associate
The Fresh Market
Miami, FL
12.2015 - 07.2017
- Receive payment by cash, check, credit and debit cards.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.
- Issue receipts, refunds, credits, or change due to customers.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
Education
High School Diploma - undefined
Miami Southridge Senior High School
Miami, FL07.2015
Skills
- Decision-making abilities
- Cash handling
- Planning and Organization
- Team Player
- Professional telephone demeanor
- Enthusiastic
- Goal Completion
- Problem-solving skills
- Employee relations
- Quick learner
- Good listening skills
- Detail Oriented
- Dedicated
Timeline
Environmental Technician
HCA Florida Kendall Hospital
08.2024 - Current
Resident Care Assistant
East Ridge Senior Living
05.2023 - 08.2024
Environmental Services Housekeeper
Baptist Health Hospital
08.2022 - 03.2023
Shift Leader
Walgreens
12.2021 - 07.2022
Guest Service Representative
Department Of Air Force
12.2017 - 12.2021
Cashier Sales Associate
The Fresh Market
12.2015 - 07.2017
High School Diploma - undefined
Miami Southridge Senior High School