Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CLIFTANIQUE ROBINSON

Fort Lauderdale,FL

Summary

  • Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
  • Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.

Client relations professional with extensive experience in fostering long-term relationships and resolving client concerns efficiently. Driven by focus on collaborative team efforts and achieving measurable results. Known for adaptability, reliability, and effective communication skills.

Security professional prepared to bring high standards and reliable service to team. Proven track record in maintaining secure environments and responding efficiently to potential threats. Known for team collaboration and flexibility in adapting to changing needs. Expert in access control and incident reporting.

Overview

5
5
years of professional experience

Work History

Security Officer

Frontline Protection Services
01.2025 - Current
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

Healthcare Customer Service Representative

Teleperformance
11.2024 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Officer

Oliver Protection Services
01.2025 - 06.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Billing Specialist

Connexus Resource Group Remote
02.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Client Retention Specialist

Avon
01.2022 - 02.2023
  • Established strong relationships with clients, fostering a sense of trust and loyalty to the company.
  • Boosted company reputation by consistently delivering exceptional customer service experiences.
  • Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Claims Representative

Humana
08.2020 - 01.2022
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
  • Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.

Education

High School Diploma -

Dillard High School
06-2022

Skills

  • Insurance Verification
  • Claims Analysis
  • Upselling and Cross Selling
  • Inbound and Outbound Calling
  • Customer Service
  • Typing Proficiency 55 wpm
  • Call Center Experience
  • Billing Systems and Software
  • Claims Processing
  • Time Management
  • CRM Software Knowledge
  • Data Entry and Analysis
  • Report writing
  • Incident reporting
  • Property patrol
  • Crime prevention

Languages

English
Full Professional

Timeline

Security Officer

Frontline Protection Services
01.2025 - Current

Security Officer

Oliver Protection Services
01.2025 - 06.2025

Healthcare Customer Service Representative

Teleperformance
11.2024 - Current

Billing Specialist

Connexus Resource Group Remote
02.2024 - 11.2024

Client Retention Specialist

Avon
01.2022 - 02.2023

Claims Representative

Humana
08.2020 - 01.2022

High School Diploma -

Dillard High School
CLIFTANIQUE ROBINSON