Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Inside Sales Manager
Bowers Fabrication Services
07.2012 - Current
Answered customers' questions regarding products, prices, and availability.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Managed friendly and professional customer interactions.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Used CRM software to maintain detailed contact logs and account records.
Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Contributed to team objectives in fast-paced environment.
Developed and maintained strong working relationships with professionals within assigned territory.
Negotiated prices, terms of sales and service agreements.
Stayed current on company offerings and industry trends.
Met existing customers to review current services and expand sales opportunities.
Developed, maintained and utilized diverse client base.
CNC Programmer
Steel Inc Of Georgia
06.2005 - 06.2005
Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
Increased machine uptime by troubleshooting and resolving programming errors promptly.
Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
Contributed to a reduction in scrapped parts through diligent program testing/validation before releasing it into production.
Streamlined workflow by creating standardized templates for commonly used machining operations.
Applied accepted geometric dimension and tolerance (GD&T) standards to projects to maintain sound structural integrity.
Welder / Fabricators
Steel Inc Of Georgia
03.1990 - 06.2005
Welded in flat, horizontal, vertical, and overhead positions.
Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
Demonstrated versatility in various welding methods including MIG, Stick, and Flux Core Welding techniques.
Inspected welds and checked critical measurements to meet specifications.
Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
Utilized blueprints and diagrams to compare finished products against design specifications.
Reduced workplace accidents through strict compliance with safety regulations and guidelines.
Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, and shielded metal arc equipment.
Collaborated with team members for seamless project execution, improving overall productivity.
Set up and operated shielded metal arc and gas metal arc welding equipment.
Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
Welded metal components in vertical, overhead and flat positions.
Welded various connections with high-quality final results.
Selected and operated shielded metal arc and gas metal arc welding equipment.
Fabricated shop parts directly from blueprints.
Education
High School Diploma -
Decatur High School
Decatur, GA
05.1984
Skills
Very good with people
Can see the personnel strengths & weaknesses And us most efficiently
Installation and Maintenance Technician-Freelance at NEL'S Steel and Metal Fabrication ServicesInstallation and Maintenance Technician-Freelance at NEL'S Steel and Metal Fabrication Services