Driven and results-focused Operations Manager with over a decade of experience in the oilfield water hauling industry. Skilled in logistics, dispatch, team leadership, and customer relations. Proven ability to improve efficiency, drive revenue growth, and lead high-performing teams. Adept at balancing operational oversight with sales strategy to meet client needs and company goals.
- Supervise a team of 22 employees in day-to-day water hauling operations.
- Manage truck routing, employee scheduling, and compliance with all safety and industry regulations.
- Maintain and strengthen customer relationships, including negotiating service agreements and resolving issues.
- Oversee all invoicing processes and follow up on unpaid accounts to ensure timely collections.
- Maintain accurate payroll by collecting and verifying GPS tracking data for hourly work validation.
- Lead monthly internal team meetings focused on performance, safety, and operational improvements.
- Represent the company at monthly operations meetings hosted by client companies, ensuring alignment with their expectations and building long-term partnerships.
- Played a key role in increasing company efficiency and reducing equipment downtime.
- Successfully improved employee retention through mentorship, scheduling improvements, and team development.
- Contributed to doubling company revenue through strategic operations and customer-focused service delivery.
- Team Leadership & Supervision
- Route Planning & Dispatch
- Safety & DOT Compliance
- Sales & Customer Relationship Management
- Invoicing & Account Follow-Up
- Payroll Verification & GPS Data Management
- Operational Efficiency & Cost Control
- Crisis Management & Problem Solving
- Oilfield Services Industry Knowledge