Clifton Crawford
New York,USA
Summary
To obtain gainful employment with growth potential
Diligent [Desired Position] with solid background in providing exceptional guest services. Proven experience in enhancing guest satisfaction through attentive and personalized service. Demonstrated effective communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Concierge Security Guard
Securitas Security Services USA
07.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Retail Security Officer
Metro One Loss Prevention Services Group
05.2024 - 07.2024
- Participated in regular audits of store security equipment, ensuring proper functionality for optimal protection against threats.
- Collaborated with store management to implement effective loss prevention strategies, reducing shrinkage rates.
- Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
- Utilized advanced surveillance techniques to identify patterns or trends in criminal behavior within the store''s vicinity, enabling proactive adjustments to security protocols accordingly.
- Fostered a culture of vigilance among retail staff by providing ongoing feedback and guidance on identifying potential security risks or suspicious behavior.
Security Officer
Alliance Building Services/M.S.G
02.2007 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Handling of K9
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Daily Logbook Entries
Education
Associates in Applied Science (A.A.S) - Digital Media Arts
Technical Career Institutes
New York, NY12.2006
High School -
Benjamin N. Cardozo High School
Bayside, NY06.1998
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality
- Guest services
Timeline
Concierge Security Guard
Securitas Security Services USA
07.2024 - Current
Retail Security Officer
Metro One Loss Prevention Services Group
05.2024 - 07.2024
Security Officer
Alliance Building Services/M.S.G
02.2007 - 10.2023
High School -
Benjamin N. Cardozo High School
Associates in Applied Science (A.A.S) - Digital Media Arts
Technical Career Institutes
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