Clifton Crawford Jr.

Prepares and presents relevant information for annual IP's for assigned residents
Develops, monitors, and implements skill developments for individual plans (IP's) of
assigned residents in accordance with interdisciplinary team input, Medicaid and
Licensure regulations and facility-prescribed format
Prepares and presents quarterly reviews
Prepares and maintains monthly progress notes on assigned residents
Initiates Comprehensive Functional Assessment (CFA)
Collects and prepares data
Coordinates and participates in interdisciplinary team meetings
Works directly with assigned residents on skill developments; must maintain flexible
scheduling to meet resident needs
Coordinates and participates in resident community outings and leisure activities
Shops for resident related items based on individual resident need
Provides transportation for community outings, appointments, outside programming etc.
Initiates and facilitates team process
In-services programming staff in proper programming methods and keeps them informed
of resident skill developments
Coordinates Heinzerling programs with out-of-building programs to ensure consistency
Selects and adapts appropriate materials as related to skill developments
Participates in initial, required and ongoing staff development trainings and in-services

• PROMOTED on April 19, 2021
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10+-member management team with related direct reports.
• Implemented policies and standard operating procedures for continuous improvement.
• Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
• Developed and maintained relationships with different departments within the agency and agencies, personnel and suppliers through continual communication and support.
• Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
• Documented safety action plans, quality initiatives, and team performance with multiple systems and applications.
• Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
• Boosted team performance with enhanced employee evaluation processes.
• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
• Generated comprehensive reports regarding incidents, events and important business matters.
• Managed and allocated staff and material resources to meet production goals.
• Maintained constructive client and vendor relationships.

• Supervised between 10-15 direct support professionals
• Medicaid billing for TBS
• Manage two residential homes
• Administer and monitor medication
• Planned and executed meetings to connect organizational representatives, community members and clients
• Delivered training for staff development, change management and materials, process and technical controls
• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
• Record budget and tracked expenses
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
• Interviewed and hired talented Direct Support Professionals with experience in direct consumer care to increase interaction strengths within already gifted department
• Collaborated with court, law enforcement and community providers
• Supported clients and families in coping with their developmental disabilities
• Create reports and case summaries and compiled work records, including required statistics
• Collaborated with Behavioral Health Court to serve dually-diagnosed individuals
• Interviewed and evaluated clients, including conducting safety and risk assessments
• Interviewed individual clients, families or groups to assess situations, capabilities and problems to determine services required to meet needs
• Attend county and statewide training that are required
• Maintain homes up to state, county and licensure standards
• Fill open shifts by calling other DSPs on call
• Work open shifts, if no DSPs are available

• Referred clients to social services agencies
• Assess for services for the members
• Conduct timely ISP and 90 day review meetings
• Enter services in to FOCUS
• Establish and maintain communication with the families, agencies, and any other parties that are part of the team via email and phone
• Monitor progress of each member
• Attend on-going training as required by the state of Arizona
• Attend all program staff meetings, treatment reviews, IEPs, and other agency meeting as necessary
• Conduct pre-placement meetings for clients moving into group homes
• Collaborated with other area service providers
• Collected information about clients through interviews, observation, and test
• Maintain a caseload of 40+ members with timely held meetings
• Abide by state laws

• Assisted several instructors with planning and organization of monitoring visitation with families
• Learn about how the program works
• Observe different types of classes that are offered to the clients of the program
• Observe counseling sessions
• Attend staff meetings

• Monitor both staff and children
• Update communication log throughout the day
• Dispense medication to the required children timely
• Mentor children throughout the day
• Engage in healthy conversation with the children throughout the day
• Participate in daily activities with the children throughout the day
• Verbally and/or physical redirect children, when needed, to maintain the safeness of all the children and staff in the house
• Provide nutritious meals for the children three times a day
• Assist the children in keep the facility clean and safe at all times
• Maintain on-going training as required by the agency

• Provide personal care for each camper
• Transport members, if needed, to their wheelchairs, beds, chairs, and any other necessary locations
• Feed members, if required, by required methods
• Participate in activities with the members, enthusiastically
• Constant redirection and supervision at all times

• Supervise visitation with parents and children
• Record notes throughout the visitation
• Write summaries of the visitations and save them to each family's file
• Transport children to and from visitations
• Maintain constant communication between families, DCS case managers, and other parties that are part of the team via email, text message, and phone calls
• Implement basic parenting lessons to the parents, once a week, as court ordered
• Grade and track progress of parenting lesson based off the assessment that was completed by the DCS case manager
• Attend on-going training as required by the agency

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• Monitor both staff and children
• Update communication log throughout the day
• Dispense medication to the required children timely
• Mentor children throughout the day
• Engage in healthy conversation with the children throughout the day
• Participate in daily activities with the children throughout the day
• Verbally and/or physical redirect children, when needed, to maintain the safeness of all the children and staff in the house
• Provide nutritious meals for the children three times a day
• Assist the children in keep the facility clean and safe at all times
• Maintain on-going training as required by the agency
• Take children to scheduled medical and non-medical appointments

• Supervised brain traumatic clients in community settings
• Interact with brain traumatic clients while conducting activities with them
• Verbally and physically redirect clients, when necessary, to keep them safe
• Record daily activities and progress reports

Monitor clients overnight at a developmental disability home.

Dispense medication to clients.

Cook meals and clean for the clients.

Record daily progress and reports of the clients.

Transport clients to necessary appointments, school, and programs.