Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Clifton Divers

Inkster,MI

Summary

Motivated professional seeking a challenging role in the private sector with a successful company. Committed to achieving the highest levels of success through hard work and determination. Skilled leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Known for making independent decisions and using sound judgment to positively impact company success. Collaborative and dedicated team player, focused on fostering an engaged and empowering work culture. Proven ability to build and maintain relationships with diverse stakeholders in dynamic, fast-paced environments. Goal-oriented management professional with over 15 years of experience as a manager. Experienced in mentoring and challenging team members to exceed company goals. Consistently meets company objectives through consistent and organized practices. Thrives under pressure, adapting to new situations and challenges to enhance the organizational brand. Well-known for creating a positive workplace culture and leading high-performing teams. Skilled supervisor delivering encouragement and feedback to support employee success. Energetic and poised professional with excellent written and oral communication skills. Resourceful manager with a successful track record of coordinating and monitoring operations across various departments. Committed to streamlining operations, reducing costs, and promoting organizational efficiency. Highly dedicated with a hardworking mentality to maintain the quality of services and products. Organized and dependable candidate skilled at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Road Supervisor

SMART
02.2023 - Current
  • Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
  • Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
  • Supported the department's recruitment efforts by helping to identify, interview, and onboard new employees.
  • Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.

Service Lane Manager

Suburban Mobility Authority Region Transportation
10.2022 - Current
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
  • Monitored safety compliance to maintain strict standards and protect team members from harm
  • Contributed to development, implementation and execution of maintenance programs
  • Organized ongoing maintenance schedules to boost system performance
  • Optimized supply levels to keep stock within ideal parameters for expected needs
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults
  • Oversaw team of service professionals focused on Area

Fixed Route Bus Driver

Suburban Mobility Authority Region Transportation
02.2021 - 11.2022
  • Conducted pre-trip inspections of bus for safe operation
  • Transported passengers safely along prescribed routes according to tight schedules
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
  • Inspected emergency equipment and verified safe working order for student and driver use
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations
  • Followed schedules precisely to completely daily routes
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop
  • Helped elderly passengers or those with limited mobility enter and exit bus
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations
  • Assisted passengers with moving and securing baggage
  • Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants
  • Provided excellent customer service by answering passenger inquiries politely and accurately.

MANAGER

ROBERTS RIVERWALK HOTEL
03.2018 - 10.2019
  • Recruitment, training and staff development
  • Maintain payroll
  • Handle reservations/complaints
  • Accomplished multiple tasks within established timeframes. Editing and receiving 50 reservations daily and dealing with multiple customer satisfaction issues.
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Evaluated approximately 25 employee's strengths and assigned tasks based upon experience and training
  • Developed and maintained relationships with customers and suppliers through account development
  • Approved regular payroll submissions for employees
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Recorded inventory sales into organization's weekly income report
  • Conducted monthly inventories of raw materials and components on work floor
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.

Criminal Investigator

Federal Government
02.1992 - 01.2016
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards
  • Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches
  • Collected crime scene evidence, examined bodies and investigated secondary locations to build detailed cases based on sound evidence handling practices
  • Conducted thorough investigations into Type and Type activities to help develop strong criminal cases
  • Carefully documented statements, observations and evidentiary materials
  • Collaborated with federal agencies on investigations
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations
  • Documented findings and prepared detailed reports
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings
  • Prepared case reports from allegations, interview transcripts of interviews and physical evidence
  • Kept current on all agency and state policies, rules, regulations and statutes
  • Conducted interviews with witnesses and clients
  • Seized evidence for investigations and interviewed involved parties
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings
  • Interviewed and interrogated suspects
  • Drafted and executed subpoenas, search warrants and surveillance activities
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases
  • Pursued leads, complaints and referrals to determine occurrence of criminal activities
  • Researched criminal cases and led investigations to determine appropriate course of proceedings
  • Testified in court during Type proceedings and trials
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases
  • Supervised and motivated Number field investigators and collaborated with personnel to identify strengths and areas of weakness
  • Conducted arrests and documented relevant actions pursuant to investigation
  • Directed criminal investigations of crimes such as sexual assault, robbery, theft and homicide
  • Developed presentation and training materials to educate colleagues and community about local gang activity
  • Secured evidentiary information to reinforce findings and original claims
  • Completed legal and safe searches of vehicles, property and containers
  • Conducted electronic and field investigations of Focus
  • Organized and executed Number undercover surveillance operations using electronic recording equipment
  • Interviewed officers eligible for promotions and trained new hires in detective unit
  • Developed system to support Type applications through collection, integration and management of data
  • Handled and investigated over Number crime scenes and eliminated potential dangers
  • Supervised and updated data information tools for Type and Type leadership

Education

BACHELOR OF ARTS - CRIMINAL LAW

MICHIGAN STATE UNIVERSITY
East Lansing, MI
01.2004

CRIMINAL INVESTIGATOR -

FEDERAL LAW ENFORCEMENT TRAINING
Glynco Georgia
01.2002

HIGH SCHOOL DIPLOMA -

CASS TECH HIGH SCHOOL
Detroit, MI
01.1986

Skills

  • Employee Mentoring
  • Professional Communication
  • Compliance Requirements
  • Improve Employee Performance
  • Hazard Monitoring and Management
  • Operational Efficiency
  • Status Updates

Accomplishments

  • SPECIAL AGENT, HOMELAND SECURITY
  • Identified/dismantled criminal organizations involved in the distribution/trafficking/possible terrorist ties of narcotics, human trafficking and the transportation of money across international borders.

Additional Information

11:, 43 X

Timeline

Road Supervisor

SMART
02.2023 - Current

Service Lane Manager

Suburban Mobility Authority Region Transportation
10.2022 - Current

Fixed Route Bus Driver

Suburban Mobility Authority Region Transportation
02.2021 - 11.2022

MANAGER

ROBERTS RIVERWALK HOTEL
03.2018 - 10.2019

Criminal Investigator

Federal Government
02.1992 - 01.2016

BACHELOR OF ARTS - CRIMINAL LAW

MICHIGAN STATE UNIVERSITY

CRIMINAL INVESTIGATOR -

FEDERAL LAW ENFORCEMENT TRAINING

HIGH SCHOOL DIPLOMA -

CASS TECH HIGH SCHOOL
Clifton Divers