Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clifton General

Alexandria,VA

Summary

An Aspiring Tech Career transplant looking to build the experience to add to a growing number of certifications that will eventually meet the requirements that will over qualify me with knowledge for every position, role and challenge that I encounter in the IT industry.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Direct Support Professional

R.A Quarshie Healthcare
Alexandria, Virginia
10.2022 - Current
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Built strong and trusting rapport with clients and loved ones.

Direct Support Professional

Superior Caring Hands LLC
Washington, District Of Columbia
11.2020 - 08.2023
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted with planning and coordination of activities and outings based on individual needs.

Front Desk Receptionist

Hotel Pentagon
Arlington, VA
03.2020 - 01.2021
  • Coordinated travel arrangements for employees and visitors when required.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.

Operations Manager

DC Club LLC
Washington, District Of Columbia
11.2017 - 09.2019
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations..
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Managed scheduling, training and inventory control.

Sales Associate

Comfort One Shoes
Washington, District Of Columbia
02.2017 - 08.2017
  • Greeted customers and provided exceptional customer service.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Representative (Intern)

Access Green LLC
Washington, District Of Columbia
05.2016 - 08.2016
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Contacted new and existing customers to outline benefits of products.
  • Described merchandise and explained use, operation and care.

Education

Some College (No Degree) -

University of Maryland - Eastern Shore
Princess Anne, MD

Some College (No Degree) -

Coursera

Skills

  • Direct Patient Care
  • Progress Documentation
  • Client Support
  • Software troubleshooting
  • Technical documentation writing
  • Root-cause analysis
  • Service-Oriented
  • Exceptional customer service
  • Sales expertise
  • B2B sales and customer service
  • Inventory Control Procedures
  • Business Development
  • Technical support
  • IT systems support
  • Technical troubleshooting
  • File transfers
  • System diagnostics
  • Customer service
  • Print processing
  • Hardware and software installation
  • Coding proficiency
  • Problem-solving aptitude
  • Database management

Certification

  • COMPTIA A+ Core 1 and 2 Certified

Timeline

Direct Support Professional

R.A Quarshie Healthcare
10.2022 - Current

Direct Support Professional

Superior Caring Hands LLC
11.2020 - 08.2023

Front Desk Receptionist

Hotel Pentagon
03.2020 - 01.2021

Operations Manager

DC Club LLC
11.2017 - 09.2019

Sales Associate

Comfort One Shoes
02.2017 - 08.2017

Sales Representative (Intern)

Access Green LLC
05.2016 - 08.2016

Some College (No Degree) -

University of Maryland - Eastern Shore

Some College (No Degree) -

Coursera

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Clifton General