Clifton Gibbons
Prattville
Summary
Dynamic professional with extensive experience at Xerox, excelling in remote troubleshooting and customer relationship management. Proven track record of surpassing service goals through effective problem-solving strategies. Skilled in utilizing ticketing systems to streamline support processes, ensuring efficient resolution of hardware/software issues while fostering positive client interactions.
Overview
15
15
years of professional experience
Work History
Technical Helpdesk & Digital Remote Support Agent
Xerox
Montgomery
07.2016 - Current
- Developed positive relationships with customers through friendly interactions.
- Surpassed service goals through the implementation of successful troubleshooting strategies.
- Provided remote troubleshooting and support for software and hardware problems.
- Create service appointments for new installation of services and troubleshooting existing service issues
- Tracked service requests through multiple ticketing systems, such as eAutomate and ServiceNow.
Residence Life Coordinator
Auburn University At Montgomery
Montgomery
07.2013 - 05.2015
- Developed and implemented educational programming for residential students on topics such as leadership, wellness, diversity and inclusion, and academic success.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Created and maintained positive relationships with faculty, staff, parents, alumni, and other stakeholders to ensure the successful operation of residence life programs.
- Organized resident assistant recruitment processes including advertising positions, interviewing candidates, selecting finalists and providing onboarding training sessions.
- Administered, coordinated or recommended disciplinary and corrective actions.
Computer Lab Manager
Auburn University At Montgomery
Montgomery
09.2010 - 12.2013
- Supervised student workers in the computer lab.
- Assisted in troubleshooting hardware and software issues as needed.
- Trained users on the use of various software applications.
- Ensured compliance with university policies related to technology use.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
Education
Master of Science - Computer Information Systems
South University Montgomery
Montgomery, AL06-2021
Bachelor of Science - Computer Information Systems
Auburn University At Montgomery
Montgomery, AL12-2012
Skills
- Remote troubleshooting
- Ticketing systems
- Software support
- Hardware support
- Service appointments
- Customer relationship management
Accomplishments
- Admin Employee of the Year - 2018
Timeline
Technical Helpdesk & Digital Remote Support Agent
Xerox
07.2016 - Current
Residence Life Coordinator
Auburn University At Montgomery
07.2013 - 05.2015
Computer Lab Manager
Auburn University At Montgomery
09.2010 - 12.2013
Master of Science - Computer Information Systems
South University Montgomery
Bachelor of Science - Computer Information Systems
Auburn University At Montgomery
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