Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clifton Gosha

Eufaula

Summary

Dynamic Information Systems Technician Senior at Humminbird, adept at enhancing user support and customer service. Expert in hardware repair and equipment setup, I successfully improved troubleshooting processes, elevating team collaboration and problem-solving efficiency. Committed to delivering exceptional technical support, I empower users across various IT knowledge levels.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Information Systems Technician Senior

Humminbird
Eufaula
06.2011 - 06.2025
  • Collaborated with teams to troubleshoot network connectivity issues effectively.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Managed user profiles, security access, and shared file structures.
  • Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
  • Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
  • Provided technical support to users by troubleshooting hardware, software and network related issues.
  • Provided technical support for users with varying levels of IT knowledge.

Education

High School Diploma -

Eufaula High School
Eufaula, AL
05-1990

Skills

  • User support and customer service
  • Hardware repair and equipment setup
  • Team collaboration and problem solving

Certification

  • A+
  • Network +
  • Security +
  • Microsoft Certified System Administrator

Timeline

Information Systems Technician Senior

Humminbird
06.2011 - 06.2025

High School Diploma -

Eufaula High School

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Clifton Gosha