Clifton Hammit
Denison,TX
Summary
Well-qualified Operations Manager with a strong technical focus and skills in leading teams, maintaining equipment and promoting a culture of safety. Excellent communication, interpersonal and program management skills combined with an adaptable and motivational leadership style. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Field Operations Supervisor
SparkLight
Sherman, TX
09.2023 - Current
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Monitored daily performance of team members and provided feedback for improvement.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with the field operations staff to review job expectations, performance metrics, and employee development plans.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Analyzed data from surveys and reports to identify areas for process optimization.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Collaborated with vendors to negotiate cost savings on supplies or services purchased by the company.
- Inspected work sites prior to commencement of projects to ensure they met safety requirements.
- Implemented quality control measures throughout the entire production cycle.
- Coordinated with other departments such as HR, Accounting, IT., when needed.
- Enforced organizational policies regarding attendance, punctuality, productivity.
- Maintained accurate records of field operations activities including time cards, invoices.
- Investigated incidents or accidents that occurred during field operations processes.
- Assigned tasks based on individual strengths and capabilities within the team.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached technicians on how to properly accomplish tasks.
- Scheduled inspections of worksites to gauge technician skill and performance in field.
- Collaborated with managers to assess needs and develop program plans.
- Proposed, developed and managed employee recognition programs.
- Prepared and planned worksites to help jobs run smoothly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
Advanced Technician
SparkLight
Denison, TX
01.2016 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Delivered on-the-job training and development initiatives to new hires and contractors.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Restored product condition using proven techniques.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Trained customers on proper operation, maintenance and safety of newly installed equipment.
- Utilized hand tools and epoxy to safely splice cables.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Operated various diagnostic tools to determine repair plans.
Business Technician
SparkLight
Denison, TX
01.2016 - Current
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Specified system components or direct modification of products to conform with engineering design and performance requirements.
- Kept customers satisfied and loyal by providing exceptional service.
- Implemented strategies to support customer service delivery.
- Troubleshot and resolved technical issues in-person, via telephone and over online chat services.
- Supported sales objectives by educating customers about available offerings.
Retail Manager
Dollar General Store
Denison , TX
08.2006 - 10.2015
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Placed reorders and followed up on pending orders to meet customer demand.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Implemented sales and shelving strategies to achieve and surpass revenue targets.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Assessed deficiencies on critical customer expectations and drove positive change through training.
- Maintained store staff by recruiting, orienting and training employees.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Supported retail associates to drive quality performance and experiences for guests.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Managed special store projects to improve store-wide processes and operations.
- Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Education
High School Diploma -
Lavega High
Waco, TX05.2002
Certificate - Installer Course
NCTI
OnlineSome College (No Degree) - Business Class Services Specialist
Scte
OnlineSome College (No Degree) - Broadband Fiber Installation
Scte
OnlineSome College (No Degree) - Return path
Scte
OnlineSkills
- Lean manufacturing
- Document preparation
- Maintenance and repair
- Deadline compliance
- Distribution of Goods
- Issue resolution
- Quality control
- Customer interaction
- Information tracking
- Equipment maintenance
- Operation monitoring
- Health and safety regulations
- Product inspections
Timeline
Field Operations Supervisor
SparkLight
09.2023 - Current
Advanced Technician
SparkLight
01.2016 - Current
Business Technician
SparkLight
01.2016 - Current
Retail Manager
Dollar General Store
08.2006 - 10.2015
High School Diploma -
Lavega High
Certificate - Installer Course
NCTI
Some College (No Degree) - Business Class Services Specialist
Scte
Some College (No Degree) - Broadband Fiber Installation
Scte
Some College (No Degree) - Return path
Scte
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