Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

Clifton Howery

Rockford,IL

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

years of professional experience

Work History

Lead Ramp Agent

United Airlines

04.2018 - 03.2025

Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated ground crew activities to complete objectives on schedule.
Connected electrical power unit and hoses to aircraft.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.

Senior Operations Manager

Skyline management group

12.2022 - 11.2024

Provided statistical analysis, project management, database management and report creation with ability to communicate effectively at all levels.
Identify any obstacles to providing the highest quality service and communicate constructive feedback to management at executive level.
Scheduling for nightly project management.
Overseeing the daily operations of the team and making sure projects are completed correctly and in a timely manner.
Administrative work.
Develop action plans to improve operational controls Mitigate losses, ensuring consistent and superior client experience.

Warehouse Supervisor

DSTM

01.2016 - 03.2018

Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.

Call-Center Supervisor

EPS- Enhanced Payment Systems

04.2015 - 03.2017

Worked with management team to implement proper division of responsibilities.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Evaluated employee performance and coached and trained to improve weak areas.
Coordinated employee schedules to keep pace with business needs and meet company demands.
Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Supervised shipping and receiving, distribution and workplace safety.
Promoted diligence and culture of safety for drivers and warehouse operations.
Revised and developed procedures to reduce risk and achieve compliance.
Adhered to industry best practices for warehousing, material handling and documentation.
Performed troubleshooting to resolve issues with equipment, devices and products.
Recorded information, shortages and discrepancies to keep records current and accurate.
Started up and shut down processing equipment.
Supervised warehouse operations by managing employees during shifts.
Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Developed quality employees within call center to take over leadership positions.
Established and oversaw performance targets for call center associates.
Created team rotations to man center effectively during peak hours.
Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.