CLIFTON KESSLER
Summary
Agile and experienced individual with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and customer satisfaction. Innovative mindset to create a more efficient workplace.
Overview
14
14
years of professional experience
Work History
Technology Support Field Representative
Student Nutrition Services
08.2020 - Current
- Provide professional customer service consultation and field level technical support.
- Set up and maintain client workstations to network file servers, the internet, or computer system and set up site visits to perform client maintenance
- Installation of new computers, monitor, printer, scanner, etc.
- Evaluates existing hardware for analysis and determination of technology plans to purchase new software/hardware.
- Project management including maintenance of all servers, POS systems and serving lines within the site.
Network Technician
Hillsborough County School Board Tampa
08.2013 - 08.2020
- Small Office Implementation & Connectivity, Implementing and Supporting Windows, Computer Support and Maintenance, Software Analysis & Diagnostics, Computer Assembly
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Dressed and installed fiber cabling and hardware.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed necessary maintenance to support network availability.
Technical Support for Car Dealerships
Dealer Support
06.2013 - 08.2013
- Maintained Database, Utilized Microsoft Access and SQL database, Maintenance Dot Matrix Printer's
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
Technical support for Dish and Direct TV
Interactive Contact Solutions
08.2012 - 06.2013
- Customer Service, Account management
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Restaurant Server
Smokey Bones
01.2010 - 08.2012
- Create a terrific experience for all guests, Provide excellent service, Possess excellent communication skills with customers, Maintain a clean and healthy working environment, Function in a fast-paced environment with good multi-tasking skills.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Cyber Security
St. Petersburg College
Clearwater, FL07.2025
Associate of Arts - Network Engineering
Florida Career College
Riverview, FL05.2011
Skills
- Possess the ability to install and troubleshoot Windows XP, Windows V7, Windows 10 and Windows 11
- Troubleshoot hardware to the component level Construct advanced level development of computer hardware
- Expertise comprehension of Microsoft Word, Excel and Microsoft Office
- Efficiently Communicate, Organize and Analyze, Customer service needs and software efficiency
- Advanced knowledge of SQL, Python, HTML 5, CSS3 , Power Shell and Java Script
- Implementing Network infrastructure and hardware,
References
Available upon request
Timeline
Technology Support Field Representative
Student Nutrition Services
08.2020 - Current
Network Technician
Hillsborough County School Board Tampa
08.2013 - 08.2020
Technical Support for Car Dealerships
Dealer Support
06.2013 - 08.2013
Technical support for Dish and Direct TV
Interactive Contact Solutions
08.2012 - 06.2013
Restaurant Server
Smokey Bones
01.2010 - 08.2012
Associate of Science - Cyber Security
St. Petersburg College
Associate of Arts - Network Engineering
Florida Career College
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