Facilities Manager
GTI Spindle Technology Division of Setco Group
Towanda, IL
5/3/97 - Current
- Responded promptly to tenant requests for service or repair work within established timeframes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Answered phone calls and responded to questions and concerns.
- Conducted regular performance reviews with team members to assess individual progress towards goals.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Identified opportunities for improvement in processes or services offered by the organization.
- I have been in the machine tool spindle repair industry for over 32 years.
