Clifton Martin
Charlotte,NC
Summary
Dynamic and results-driven professional with experience at Walmart, excelling in performance improvement and customer service. Proven ability to enhance operational efficiency and resolve issues swiftly. Skilled in documentation and reporting, complemented by strong verbal communication. Recognized for maintaining high standards and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Office Assistant
Food Lion
09.2025 - Current
Front End Supervisor
Walmart
04.2025 - 08.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Digital Shopper
Walmart
10.2024 - 04.2025
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Office Associate
Food Lion
11.2020 - 01.2025
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
No Degree -
Lower Richland
Hopkins, SCSkills
- Bookkeeping
- Proofreading
- Opening and closing procedures
- Supply restocking
- Documentation and reporting
- Strong problem solver
- Report writing
- Performance improvement
- Filing and data archiving
- Positive attitude
- Bank deposit reconciliation
- Prioritizing work
- Professional and mature
- Verbal and written communication
- Verbal communication
Timeline
Office Assistant
Food Lion
09.2025 - Current
Front End Supervisor
Walmart
04.2025 - 08.2025
Digital Shopper
Walmart
10.2024 - 04.2025
Office Associate
Food Lion
11.2020 - 01.2025
No Degree -
Lower Richland